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Quality Assurance Specialist

Company: St. Vincent de Paul CARES
Location: Clearwater
Posted on: May 6, 2021

Job Description:

MISSION STATEMENT: The mission of St. Vincent de Paul CARES is to alleviate pain and suffering, in a spirit of justice and charity, through person-to-person involvement.SUMMARY: The Quality Assurance specialist is an exempt position that fulfills their function by conducting audits, drafting quality standards, advising management on ways to improve operations, and evaluating employee performance.ESSENTIAL DUTIES AND RESPONSIBILITIES: (These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as needed. Nothing in this job description restricts management's rights to assign or reassign duties and responsibilities to this job.)--- Complete quarterly file reviews in alignment with COA, Regulatory and Contractual Standards. Ensure that maximized quality standards are achieved.--- Assist in the preparation and completion of all subcontract monitoring.--- Assess areas for improvement in overall case management to maximize quality efficiency.--- Complete quality assessment of monthly and quarterly reports submitted to regional directors.--- Provide training, oversight, and support to staff regarding changes in policy and procedure and other duties as assigned--- Provide support to community stakeholders in a responsive and professional capacity while addressing any service areas identified as needing quality improvement.--- Track staff communication for quality dialogue and feedback is given at every opportunity.--- Provide detail-focused review of documentation to ensure quality, regulatory compliance, consistency across programs, and audit-readiness. Maintain all records and case files.--- Oversee Peer Review and oversite of file compliance--- Ensure that 90-day recertifications are performed timely and that no TFAs are submitted if the recertification was not performed.--- Verify that all information is entered accurately and timely in the HMIS system.--- Run the HMIS data error report and assist with correcting any issues.--- Ensure that move-in dates are entered into HMIS.--- Ensure that there is a case note for every TFA requested that proves a need for the assistance.--- Travel to regional offices to review files.--- Communicate the outcomes and findings with program managers to assure completeness of any issues.--- Attend case manager lateral meetings and give feedback with findings.--- Provide ongoing training and support to all case managers for documentation and case file completion.--- General administrative support such as answering and directing calls, assisting clients, and other support tasks.--- Work with Data Compliance Department staff to coordinate and develop monitoring reports, track data errors and identify trends; utilize reports and trends to identify training needs.RequirementsREQUIRED KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)--- Able to speak, write, and understand English.--- Experience with Electronic records--- Possess basic computer skills.--- Must be sensitive to and respect cultural diversity amongst clients, staff, and volunteers and be able to work with diverse racial, ethnic, and economic groups.--- Must be able to work independently and utilize critical thinking skills and initiative to maximize ability to meet deadlines.--- Flexible work schedule including evenings, nights, weekends, and holidays.--- Ability to set appropriate limits, work under deadlines, and multi-task.--- Ability to organize, prioritize, self-motivate, and deliver results.--- Excellent communication and listening skills.--- Possess strong work ethics.--- Successfully pass Law Enforcement background screening.--- Valid Florida driver's license if driving an agency vehicle or a personal vehicle for company business.--- Must have reliable transportation.--- Participates in Agency Performance Quality Improvement (PQI) program and Accreditation/Reaccreditation process.--- Adherence to the highest ethical standards, personally and professionally.--- A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance.--- Must be able to comply with complex governmental regulations, policies and procedures and demonstrate thorough document compliance efforts and activities.--- Must be proficient with data management and information systems and have a working knowledge of Microsoft Office programs.--- Must demonstrate excellent interpersonal skills and possess the ability to interact effectively with other agencies and service providers.--- Must be able to work in a fast-paced environment and understand the issues that are faced by low-income populations.--- Must be able to learn and adapt quickly, strong attention to detail, and ability to maintain confidentiality.--- Evidence of deep alignment with the St. Vincent de Paul CARES Mission and Values.EDUCATION AND EXPERIENCE: (Pending on position and if prior to hiring is approved by Chief Executive Officer, a comparable amount of training, education, or experience may be substituted for the minimum education qualifications)--- This position requires a minimum of a bachelor's degree in Quality Improvement or related field, or 4 years of experience in program coordination, supervising staff, counseling, case management and/or crisis intervention with homeless and at-risk families and/or individuals in crisis.

Keywords: St. Vincent de Paul CARES, Clearwater , Quality Assurance Specialist, Other , Clearwater, Florida

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