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Customer Service Agent - PIE

Company: Allegiant Airlines
Location: Clearwater
Posted on: November 7, 2019

Job Description:

Summary
This position is responsible for providing customer service to all customers, including scheduled or charter services. Customer Service agents must be attentive to the customer's needs, politely handling their inquiries promptly, and completing the required transactions per company policy and procedures

Preferred Requirements
Effective communication skills, both verbal and written
Ability to work efficiently under time constraints
Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations
Must be well groomed and adhere to the dress code policy
Must be at least 18 years of age and possess a valid driver s license
Able to attend required training
Basic computer skills and ability to use general office equipment
TRAINEE STATUS: Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum is complete
No visa sponsorship is available for this position



Job Duties
The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude
Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats
Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments
Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate Ensure compliance with FAA, Allegiant Air and airport regulations
Enforce safety/security measures and monitor sensitive safety zones
Assist Customers with special needs, i.e., Customers who need assistance in boarding Ad hoc assignments as requested by the Lead or Supervisor Complete required reports Meets arriving flights at baggage carousel to ensure proper handling of bags Monitors baggage carousel for unclaimed baggage
Stores unclaimed bags in Baggage Service Office until claimed or turned over to System Baggage Services
Handles delayed baggage issues, ensuring a written report is completed and follows up with customers until the bag is located, or the file is sent to Systems Baggage Services
Inform customers of Allegiant Air policies and procedures, re: lost, damaged, or replacement baggage and pilferage claims
Provides consequential expenses to applicable customers when there is a delayed bag
Ensure delivery of baggage to the affected customer for late arriving or miss-loaded bags
Follow-up with customers regarding lost baggage, replacement of damaged bags, car seats, strollers, etc.
Trace loaner wheelchairs, car seats, etc.
Track replaced, damaged, and miss-loaded baggage Assists with lost and found articles
Other duties as assigned

Physical Requirements
While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). May be required to lift, push, pull, or carry up to 300 lbs. May be required to work various shifts/days in a 24 hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role.

EEO Statement
Equal Opportunity Employer: Disability/Veteran
For more information see Allegiant.com/careers

Keywords: Allegiant Airlines, Clearwater , Customer Service Agent - PIE, Sales , Clearwater, Florida

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