ClearwaterRecruiter
the smart solution for Clearwater jobs

Technical Customer Service Representative

Company: Alorica
Location: Debary
Posted on: September 21, 2018

Job Description:

GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. Ready to start? Chat with us to begin the process now: (https://olivia.recruiting.ai/co/Alorica) KEY JOB RESPONSIBILITIES Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of credit card authorizations Tracks call-related information for auditing and reporting purposes Provides feedback reports on call issues related to downtime and/or training issues Upsells to customers as necessary WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better---one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive: Paid training Flexible training schedules Medical and dental benefits Paid time off Paid holiday and sick time Retirement planning options (401(k)) Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience: High School Diploma or GED required; college degree preferred Customer service experience a plus Phone-related customer service a major plus Familiarity with Microsoft Windows, Word, and Excel applications Bilingual language skills a plus Knowledge, Skills and Abilities: Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time Ability to use phone and computer systems Excellent oral and written communication skills Strong listening/comprehension skills Ability to stay composed and objective Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off Constant usage of phone and computer systems Physical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. Ready to apply? Start the process right away by chatting with us now (https://olivia.recruiting.ai/co/Alorica) About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Keywords: Alorica, Clearwater , Technical Customer Service Representative, Sales , Debary, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Patient Services Representative - Tampa
Description: Position SummaryPatient Service Representatives PSR play a vital role at Aspen Dental-branded practices. PSR's are the first point of contact for patients at a practice, and also have key responsibilities (more...)
Company: Aspen Dental
Location: Tampa
Posted on: 10/15/2018

B2B Sales Representative $40-50K
Description: We are hiring for a B2B Sales Representative to work for one of our notable clients Compensation: 40-50K plus UNLIMITED HIGH PAYOUT Commission structure. About Us: We are a successful Sales and Marketing (more...)
Company: NetHire
Location: Lakeland
Posted on: 10/15/2018

Inside Sales Representative - 1+ yrs previous Customer Service EXP Required
Description: Are you looking for a position with a rapidly expanding and innovative company If so, Lincare is hiring career-minded Inside Sales Representatives for our location in Clearwater, FL and we want you to (more...)
Company: Lincare
Location: Clearwater
Posted on: 10/15/2018


Insurance Sales Agents! Gain BIG BUCKS from an economic SEISMIC SHIFT!
Description: We put you in front of as many as 10, 15 or more qualified, interested local merchants every week via preset appointments. Show small business owners how to ELIMINATE
Company: Colorado Protection, LLC - zipCCfees
Location: Sarasota
Posted on: 10/15/2018

Automotive Tool Sales/Route - Full Training
Description: Mac Tools doesn't just offer a job. Our company provides opportunities for fulfilling route sales careers where you can build their own businesses selling our world-class automotive tools to automotive (more...)
Company: Mac Tools
Location: Clearwater
Posted on: 10/15/2018

AVON Independent Sales Representative (Kissimmee,FL)
Description: Work how you'd like and where you'd like, make your own schedule.It doesn't matter if you come from Customer Service, Accounting, Marketing, Administrative or any other field or if you are just looking (more...)
Company: Avon
Location: Kissimmee
Posted on: 10/15/2018

Career Development Program- Sales
Description: Company Overview HD Supply NASDAQ:HDS www.hdsupply.com is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately (more...)
Company: HD Supply
Location: Lakeland
Posted on: 10/15/2018

Retail Sales Specialist Full Time
Description: Retail Sales Specialist FULL Time Our company has the perfect opportunity for a candidate that looks forward to new product releases by top companies. This full time Retail Sales Specialist job is a fantastic (more...)
Company: Advantage Solutions
Location: Tampa
Posted on: 10/15/2018

Entry Level Sales & Customer Liaison
Description: Entry Level Sales Customer Liaison Presitge Business Solutions is now looking for an outgoing, team-oriented, results-driven individual to join our sales team at the entry level. If you are ready to (more...)
Company: Prestige Business Solutions, Inc
Location: Orlando
Posted on: 10/15/2018

AVON Independent Sales Representative (Largo,FL)
Description: Work how you'd like and where you'd like, make your own schedule.It doesn't matter if you come from Customer Service, Accounting, Marketing, Administrative or any other field or if you are just looking (more...)
Company: Avon
Location: Largo
Posted on: 10/15/2018

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Clearwater RSS job feeds