Customer Service Rep - Post Sales
Company: General Electric Company
Location: Clearwater
Posted on: May 23, 2023
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Job Description:
Job Description Summary
The Customer Service Representative position will report directly
to the Customer Experience Leader and will be responsible for
providing post-sales customer service for the Clearwater Capacitor
product line. Scope will include post sales case creation, RMA
creation, customer follow-up, and post-sales data collection and
reporting.
Job Description
Essential Functions:
Provide support to customers concerning post-sales issues
Oversee the RMA (Return Material Authorization) process for
Clearwater Capacitors
Handle all cross functional communication required for post-sales
execution
Assist in other activities as assigned, such as ACT complaint
execution
Qualifications/Requirements:
High School graduate or equivalent (or 5 years' experience in a
manufacturing customer service role)
3+ years' experience working with the Microsoft Office Suite of
Products in a working environment
Desired:
Preferred experience working with Oracle Bravo or other similar ERP
systems, Salesforce.com, and workflow forms
Self-directed with the ability to work independently
Strong organizational skills
Strong interpersonal customer skills with the ability to
communicate with customer and cross functional personnel
Additional Information
GE offers a great work environment, professional development,
challenging careers, and competitive compensation. GE is an Equal
Opportunity Employer
(https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)
. Employment decisions are made without regard to race, color,
religion, national or ethnic origin, sex, sexual orientation,
gender identity or expression, age, disability, protected veteran
status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the
United States for this opening. Any offer of employment is
conditioned upon the successful completion of a drug screen (as
applicable).
Relocation Assistance Provided: No
Keywords: General Electric Company, Clearwater , Customer Service Rep - Post Sales, Sales , Clearwater, Florida
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