Customer Service Rep - Post Sales

Company: General Electric Company
Location: Clearwater
Posted on: May 23, 2023

Job Description:

Job Description Summary
The Customer Service Representative position will report directly to the Customer Experience Leader and will be responsible for providing post-sales customer service for the Clearwater Capacitor product line. Scope will include post sales case creation, RMA creation, customer follow-up, and post-sales data collection and reporting.
Job Description
Essential Functions:

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  Provide support to customers concerning post-sales issues
  
  
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  Oversee the RMA (Return Material Authorization) process for Clearwater Capacitors
  
  
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  Handle all cross functional communication required for post-sales execution
  
  
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  Assist in other activities as assigned, such as ACT complaint execution
  
  
  Qualifications/Requirements:
  
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    High School graduate or equivalent (or 5 years' experience in a manufacturing customer service role)
    
    
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    3+ years' experience working with the Microsoft Office Suite of Products in a working environment
    
    
    Desired:
    
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      Preferred experience working with Oracle Bravo or other similar ERP systems, Salesforce.com, and workflow forms
      
      
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      Self-directed with the ability to work independently
      
      
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      Strong organizational skills
      
      
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      Strong interpersonal customer skills with the ability to communicate with customer and cross functional personnel
      
      
      Additional Information
      GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
      GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
      Relocation Assistance Provided: No

Keywords: General Electric Company, Clearwater , Customer Service Rep - Post Sales, Sales , Clearwater, Florida