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Customer Service Representative - CSR

Company: NCCCO
Location: Clearwater
Posted on: August 6, 2022

Job Description:

The National Commission for the Certification of Crane Operators (NCCCO) is an essential business providing necessary services to the load-handling industry and has an opportunity to join a growing and dynamic team! Since 1995, NCCCO has developed effective performance testing standards for those working in and around load handling equipment, including cranes. NCCCO is the national leader in providing crane operator certification and has been deemed as an essential service. We are committed to quality, integrity, and fairness in testing and have issued certifications in all 50 states. NCCCO has offices in Murray, Utah, Fairfax, Virginia and Palm Harbor, Florida.
NCCCO has an immediate opening for a Customer Service Representative position in our Palm Harbor, Florida office. This position will assist candidates, certificants, employers, practical examiners and training providers in all aspects of certification with concierge level service. The Customer Services Representative will also provide complete and accurate information via phone and email on how to become certified and why for all NCCCO certification programs, assists in navigating certification options based on specific needs and circumstances.
This position will be required to work in office. NCCCO is committed to providing safe, clean, and appropriately low-density work environments. NCCCO complies with all CDC requirements and NCCCO's offices follow best practices with respect to COVID-19 guidelines and protocols.

Primary Responsibilities:
The Customer Service Representative will report directly to the Director, Customer Service. Primary responsibilities include:
-- Be able to address certification and recertification questions and inquires for all NCCCO's programs.
-- Interact with customers in a variety of formats (phone, email, live chat) and take appropriate and timely resolution action.
-- Input data into NCCCO's CRM to keep each customer record updated.
-- Maintain customer satisfaction ratings based on criteria set forth by NCCCO.
-- Achieve call levels and activity closure based on criteria set forth by NCCCO.
-- Attend mandatory training sessions to stay updated on product or NCCCO policy changes.
-- Use NCCCO policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
-- Maintain appropriate confidentiality of information processed.
-- Other job-related duties as assigned.

Education and/or Experience:
NCCCO is seeking applicants who reflect and understand our values: Quality, Integrity, Fairness, Excellence, Service and Respect. Qualified applicants may possess any combination of education and experience enabling them to successfully perform the responsibilities of the position. Preferred qualifications are:

High School Diploma or equivalent and up to 3 years of relevant experience in an office environment.
Excellent organizational skills, excellent computer-based skills, e.g. experience with Microsoft Suite (Outlook, Excel, Word, - Dynamics CRM is a bonus).
Ability to multi-task with an attention to detail, the ability to work in a fast-paced environment while providing excellent customer service and a great sense of professionalism in both attire and mindset.
A passion for and knowledge of the crane and crane-related industries and bilingual (Spanish/English) are a plus.

NCCCO is an equal opportunity employer.

Monday - Friday schedule
18 Paid Time Off (PTO)
14 Paid Holidays
Medical, Dental and Vision Insurance (fully paid by NCCCO)
401K (company match)
Life Insurance (fully paid by NCCCO)
Short/Long Term Disability (fully paid by NCCCO)
Celebrating 26 years as an organization


Keywords: NCCCO, Clearwater , Customer Service Representative - CSR, Sales , Clearwater, Florida

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