Customer Service Representative - Call Center
Company: Integrity Marketing Group
Posted on: June 25, 2022
ABOUT INTEGRITYIntegrity is one of the nations leading
independent distributors of life, health and wealth insurance
products with a data and technology focus. We are an omnichannel
insurtech company innovating insurance with a singular purpose: to
help people protect their life, health and wealth so they can make
the most of what life brings. Headquartered in Dallas, Texas,
Integrity is committed to making insurance simpler and more human,
so everyone can plan for the good days ahead. Integritys 5,500
employees currently support over 420,000 independent agents who
serve the needs of more than 2.2 million clients annually. For more
information, visit www.integritymarketing.com.
ABOUT INSURANCE ADMINISTRATIVE SOLUTIONSInsurance Administrative
Solutions (IAS) is a third-party provider of comprehensive
administrative solutions for our clients in the insurance industry.
We offer a business process outsourcing solution that helps
insurers optimize administrative workload, bolster their industry
expertise, leverage emerging technologies, and streamline
operations. With strong industry knowledge, we deliver value to our
customers by providing compassionate customer service, efficient
processing, and quality results. Here at IAS, we embrace the fact
that great things are only accomplished by working as a team. We
believe that all of our employees have valuable input no matter the
level. Our highly collaborative team environment offers each of our
employees a place where they can excel.JOB SUMMARY: Provide prompt,
courteous customer service, which meets or exceeds service
standards. Utilize applicable policy forms, insurance law and
internal procedures to answer inquiries and process requests from
customers. Thoroughly document telephone calls, changes and written
correspondence.ESSENTIAL DUTIES & RESPONSIBILITIES (other duties
may be assigned as necessary):
- Answer incoming calls in accordance with quality standards
(call volumes vary from 10-100 daily) to provide information to
agents/applicants/insured about the status of an application/policy
or any other question they may have.
- Place outgoing calls to provide or obtain information.
- Document all calls while in progress. On-line call
documentation program should be used.
- Transfer or refer misdirected calls to the appropriate
individual, department or offices outside the company, using
approved transfer and referral techniques.
- Understand and utilize all resources available to accomplish
- Process customer requests using internal and client-mandated
- Produce correspondence to customers using approved letters.
Fully document policy file or image system with all related
material so as to leave a clear and concise audit trail.
- Communicate openly with Supervisor and other team members to
ensure accurate responses and to avoid duplication of efforts.
- Arrive to work and return from breaks & lunch as scheduled.
Because of the nature of the job function ("customer service"),
punctuality and dependability are imperative.QUALIFICATIONS: To
perform this job successfully, an individual must be able to
perform all essential duties satisfactorily. To do this, the
following skills and abilities are required: Ability to communicate
well. Ability to follow written instructions. Ability to document
calls with accuracy and clarity of content. Ability to abruptly
change tasks. Problem-solving and attention to detail skills are
necessary. Reliability is extremely important. A rate of 40 WPM is
preferred. Honesty and respect for the company and its policies &
procedures is required.EDUCATION and/or EXPERIENCE REQUIRED:
Customer Service experience in an office setting required.
Insurance background preferred. PC, Windows, Word experience
preferred. Excel experience a plus.Benefits:
- Medical/Dental/Vision Benefits first of the month after hire
- 401(k) Company matching and contributions are immediately
- 15 days PTO after 90 days
- Referral program
- 11 Paid Holidays
- Employee Assistance Program
- Tuition ReimbursementSchedule:
- Monday to Friday
- 37 hour work weekIntegrity and IAS are Equal Opportunity
Keywords: Integrity Marketing Group, Clearwater , Customer Service Representative - Call Center, Sales , Clearwater, Florida
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