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Disney Central-Wholesale and Guest Services Agent

Company: Walt Disney World Resort
Location: Tarpon Springs
Posted on: January 13, 2022

Job Description:

As a Disney Central Wholesale and Guest Service Agent you will partner with over 180 contracted whole sales, inside sales and other internal areas within The Walt Disney World Resort, Disneyland Resort and Aulani Resort and Spa. The Disney Central Wholesale and Guest Service Agent will create a seamless experience processing wholesalers booking request that are received by email, online and phone. As a Disney Central Wholesale and Guest Service Agent you will also modify wholesale reservations, research and assist with Guest and wholesaler escalations.

The starting pay rate for this position is 15.75Responsibilities :

  • Process room, dining and ticket request from multiple wholesalers for The Walt Disney World Resort, Disneyland Resort and Aulani Resort and Spa
  • Identify what worldwide market the wholesale contract is for to determine what product they can book
  • Assist Guest by providing comprehensive information about the resorts and dining using numerous software applications during this process
  • Meet required departmental metric expectations including productivity goals
  • Develop relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast
  • Use technology that enables efficiency and provide client support
  • Provide Guest Service when problems arise and help find solutions with Guests and Cast Members
  • Navigate between multiple and concurrent computer applications
  • Complete all required Company trainings and compliance courses as assigned
  • Maintain Guest confidentiality
  • Flexible with work schedule, including overtime, weekends and holidays
  • Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.) may be requiredBasic Qualifications :
    • Manage conflict resolution and make decisions through a delicate balance of integrity and partner resourcing
    • Sales and closing skills and the ability to overcome objection
    • Knowledge of company policy and technologies
    • Sales and service experience in a high volume environment
    • Passion and knowledge of Disney Products
    • Experience within a Microsoft Windows environment
    • Written, verbal and interpersonal communications skills
    • For DRC cast members: No more than one F/O (Fail/Off Track) in Presenteeism in the last six months and no more than one reprimand within the last six months.
    • Must meet WDW transfer guidelinesAdditional Information : SUBMITTING YOUR APPLICATION
      After clicking -Apply for this job - below, the employment application will open in a new window. Please complete ALL pages of the application by clicking -Next - on each page, then -Submit - on the final page.

      KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter

Keywords: Walt Disney World Resort, Clearwater , Disney Central-Wholesale and Guest Services Agent, Sales , Tarpon Springs, Florida

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