IT Help Desk Analyst - on-site Clearwater, FL

Company: Source 1 Solutions
Location: Clearwater
Posted on: May 25, 2023

Job Description:

*Tier 1 Service Desk Technician Job Description*


*Job Summary:* The Service Desk Tier I Technician will be responsible for resolving IT-related issues, answering questions, and providing guidance to clients. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work collaboratively with other teams within the organization.


*Key Responsibilities:*


- Respond to technical support tickets submitted by clients and resolve issues in a timely and efficient manner.


- Troubleshoot and resolve technical issues related to hardware, software, network connectivity, and other IT-related issues.


- Provide technical guidance and support to clients, answering questions and providing information about the products and services we offer.


- Document all service requests, incidents, and resolutions in the ticketing system.


- Escalate complex technical issues to the Tier II Service Desk team for resolution.


- Collaborate with other IT teams to identify and implement solutions to recurring issues and improve the overall client experience.


- Continuously improve technical knowledge and skills through training and professional development opportunities.


*Qualifications:*


- Associate degree in computer science, information technology, or related field preferred.


- Minimum of 1 year of experience in a technical support role, preferably within an IT Managed Services Provider environment.


- Strong technical background and experience with common Service Desk tools, including remote support tools, ticketing systems, and monitoring tools.


- Excellent communication and interpersonal skills, with the ability to communicate technical information to both technical and non-technical audiences.


- Ability to work effectively in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.


- ITIL certification or equivalent experience is preferred.


Job Type: Full-time


Pay: $22.00 - $25.00 per hour


Benefits:

* 401(k)

* Dental insurance

* Health insurance

* Paid time off

* Vision insurance

Schedule:

* 8 hour shift

* Day shift

* Monday to Friday

* Night shift

* Weekend availability




Ability to commute/relocate:

* Clearwater, FL 33760: Reliably commute or planning to relocate before starting work (Required)


Experience:

* Help desk: 1 year (Preferred)

* Microsoft Office: 1 year (Preferred)



Work Location: One location

Keywords: Source 1 Solutions, Clearwater , IT Help Desk Analyst - on-site Clearwater, FL, Professions , Clearwater, Florida