Business Process Analyst

Company: System One
Location: Clearwater
Posted on: January 25, 2023

Job Description:

Job Description: SystemOne is seeking a Business Process Analyst for a full time opportunity in Clearwater, FL. The Business Process Analyst supports both the systems and processes of the business unit, acting as a liaison between the business, IT and key stakeholders supported. Participates in data analysis, highly complex and escalated business issues; sets policy and procedures, updates documentation, provides training support to the Agency Operations team. This individual is continuously learning new skills and extending their competencies to enhance their contribution to projects, processes and assignments. This is a customer-oriented role requiring initiative and detail orientation, and with a focus on analytic problem-solving, effective relationship building, communication, professionalism and quality.

• Reviews, analyzes and evaluates complex business processes, data and stakeholder needs.
• Initiates business process improvements across a wide range of processes, systems and business areas.
• Resolves highly complex issues escalated by business team or stakeholders.
• Manage and successfully deliver moderately complex projects.
• Defines scope, objectives and business requirements for projects.
• Assists in defining and designing process solutions to complex business problems.
• Implements, modifies and maintains complex business processes and procedures.
• Partner with stakeholders and team members to identify, document, assess and prioritize business needs.
• Completes process documentation, provides training and performs quality reviews.
• Provides user acceptance testing support to project implementations.
• operational environment.
• Prepare or participate in the preparation of proposals to develop new processes, systems and/or operational changes. Qualifications:+ + Minimum Job Requirements
  • Bachelors degree required
  • 3+ years insurance industry experience preferred
  • Highly skilled in Excel, Word, and other software programs
  • Experience in leading multiple concurrent work-efforts or projects
  • Process improvement or Lean Six Sigma skills preferred
  • Advanced levels of analysis and problem-solving skills
  • Highly motivated, self-starterKnowledge Skills, and Abilities
    • The candidate must be detail oriented with strong problem-solving, analytic, communication, writing and presentation skills.
    • This position requires the ability to communicate verbally and in writing in a clear, professional and concise manner.
    • Demonstrates, and seeks to increase, his/her general domain knowledge in insurance administration & sales, and expertise in business process improvement.
    • Ensures efficient and timely delivery of projects and tasks. Plans ahead to complete assigned work given constraints such as time and business priorities, performs duties independently with general latitude for judgment and with a focus on high quality.
    • Has a positive attitude, exhibits appropriate professionalism and works well in collaborative teams
    • Is detail oriented, pro-active, efficient, and customer-focused.
    • Excellent attention to detail
    • Ability to work independently and effectively with both finance staff and agents
    • Ability to multitask, work in a fast-paced environment including meeting deadlines
    • Insurance industry experience or related agency experience (Desired, but not required)
    • Proficient in the use of computer and programs
    • Maintain confidentiality and protect PII
    • Excellent organizational and time management skills
    • Interact professionally with brokers, carriers and other employees
    • Excellent verbal and written communication skillAdditional Notes:
      • Financial Service/ Insurance Experience
      • First Interview is a phone screening, second is zoom
      • Onsite ideally 30 days for training
      • 5 days on, 5 days offSystem One, and its subsidiaries including Joul, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Keywords: System One, Clearwater , Business Process Analyst, Professions , Clearwater, Florida