Business Process Analyst
Company: System One
Location: Clearwater
Posted on: January 25, 2023
Job Description:
Job Description: SystemOne is seeking a Business Process Analyst
for a full time opportunity in Clearwater, FL. The Business Process
Analyst supports both the systems and processes of the business
unit, acting as a liaison between the business, IT and key
stakeholders supported. Participates in data analysis, highly
complex and escalated business issues; sets policy and procedures,
updates documentation, provides training support to the Agency
Operations team. This individual is continuously learning new
skills and extending their competencies to enhance their
contribution to projects, processes and assignments. This is a
customer-oriented role requiring initiative and detail orientation,
and with a focus on analytic problem-solving, effective
relationship building, communication, professionalism and
quality.
- Reviews, analyzes and evaluates complex business processes,
data and stakeholder needs.
- Initiates business process improvements across a wide range of
processes, systems and business areas.
- Resolves highly complex issues escalated by business team or
stakeholders.
- Manage and successfully deliver moderately complex
projects.
- Defines scope, objectives and business requirements for
projects.
- Assists in defining and designing process solutions to complex
business problems.
- Implements, modifies and maintains complex business processes
and procedures.
- Partner with stakeholders and team members to identify,
document, assess and prioritize business needs.
- Completes process documentation, provides training and performs
quality reviews.
- Provides user acceptance testing support to project
implementations.
- operational environment.
- Prepare or participate in the preparation of proposals to
develop new processes, systems and/or operational changes.
Qualifications:+ + Minimum Job Requirements
- Bachelors degree required
- 3+ years insurance industry experience preferred
- Highly skilled in Excel, Word, and other software programs
- Experience in leading multiple concurrent work-efforts or
projects
- Process improvement or Lean Six Sigma skills preferred
- Advanced levels of analysis and problem-solving skills
- Highly motivated, self-starterKnowledge Skills, and Abilities
- The candidate must be detail oriented with strong
problem-solving, analytic, communication, writing and presentation
skills.
- This position requires the ability to communicate verbally and
in writing in a clear, professional and concise manner.
- Demonstrates, and seeks to increase, his/her general domain
knowledge in insurance administration & sales, and expertise in
business process improvement.
- Ensures efficient and timely delivery of projects and tasks.
Plans ahead to complete assigned work given constraints such as
time and business priorities, performs duties independently with
general latitude for judgment and with a focus on high
quality.
- Has a positive attitude, exhibits appropriate professionalism
and works well in collaborative teams
- Is detail oriented, pro-active, efficient, and
customer-focused.
- Excellent attention to detail
- Ability to work independently and effectively with both finance
staff and agents
- Ability to multitask, work in a fast-paced environment
including meeting deadlines
- Insurance industry experience or related agency experience
(Desired, but not required)
- Proficient in the use of computer and programs
- Maintain confidentiality and protect PII
- Excellent organizational and time management skills
- Interact professionally with brokers, carriers and other
employees
- Excellent verbal and written communication skillAdditional
Notes:
- Financial Service/ Insurance Experience
- First Interview is a phone screening, second is zoom
- Onsite ideally 30 days for training
- 5 days on, 5 days offSystem One, and its subsidiaries including
Joul, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are
leaders in delivering workforce solutions and integrated services
across North America. We help clients get work done more
efficiently and economically, without compromising quality. System
One not only serves as a valued partner for our clients, but we
offer eligible full-time employees health and welfare benefits
coverage options including medical, dental, vision, spending
accounts, life insurance, voluntary plans, as well as participation
in a 401(k) plan.System One is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex (including pregnancy,
childbirth, or related medical conditions), sexual orientation,
gender identity, age, national origin, disability, family care or
medical leave status, genetic information, veteran status, marital
status, or any other characteristic protected by applicable
federal, state, or local law.
Keywords: System One, Clearwater , Business Process Analyst, Professions , Clearwater, Florida
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