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Global Chargeback Analyst

Company: Citi
Location: Safety Harbor
Posted on: November 26, 2022

Job Description:

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.

About Our Team:

Citi Technology Infrastructure (CTI) provides the critical technical foundation for Citi's operations and is responsible for delivering reliable IT solutions, scalable infrastructure services, and secure capabilities while creating a trusted customer experience and enabling Citi's workforce to be the best for our clients. Making the bank simpler, greener, and better connected while powering it with trusted, well-secured data, and automating policy enforcement through code are all at the heart of our refreshed global strategy. Data Quality, Simplification, Environmental Stability, Automation, and Service Excellence are the key pillars and priorities on our strategic journey.

In CTI, we are focused on delivering the best for our clients, and we know that to do this we need a talented team with diverse experiences, backgrounds and skills.

Job Overview:

The Global Chargeback Analyst is responsible for monthly operational processes, adhoc reporting and technical enhancements to the mainframe Global chargeback process

The candidate:

  • Will provide chargeback support to multiple financial recovery and business units around the world.
  • Must be able to work independently and/or as part of a team, capable of providing problem resolution support to the product card owners, Finance, and internal customers.
  • Must be able to analyze various billing/usage situations and/or requests, prioritize, and respond appropriately either with reports or changes to procedures.
  • Will provide analysis and reporting on billing exception tracking metrics in order to provide businesses, Global Inventory Owners (GIOs), and senior management with an assessment of base inventory accuracy.
  • Will coordinate with GIOs in driving towards a common end state including a single global golden source for inventory within their asset class, automation of inventory processes, and a reduction of manual intervention.
  • Will coordinate with GIOs and the billing group (ITBM) in order to incorporate chargeback processes not currently integrated into the ITBM framework.
  • Will interact with Asset Management, Global Inventory Owners, ITBM, Application Development, Operations and Product Management teams, and other individual project management leads coordinating global inventory lifecycle processes and initiatives. Knowledge/Experience/Skills:
    • Mainframe experience is an absolute necessity.
    • SAS programming (2+ years)
    • Mainframe JCL, and MXG software (preferred)
    • Business analysis (3+ years)
    • Citi process and procedures, including document control (preferred)
    • IBM Sub-capacity reporting tool (desirable)
    • Tivoli Asset Discovery for z/OS(desirable
    • Citi tools such as Citi Marketplace, ServiceNow, Change Management, Automation/Scheduling etc. (Highly desirable)
    • Strong working knowledge of Microsoft Office Product Suite (e.g. Excel, Powerpoint, Word, etc.)
    • Ability to work with little supervision
    • Excellent communication skills required - written and verbal
    • Must be able to effectively work with clients to resolve billing/chargeback issues and inventory management concerns
    • Strong organizational ability


      Job Family Group:

      Technology -

      Job Family:


      Time Type:

      Full time

      Primary Location:

      Irving Texas United States

      Primary Location Salary Range:

      $89,620.00 - $134,430.00

      Citi is an equal opportunity and affirmative action employer.

      Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

      Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

      View the " EEO is the Law " poster. View the EEO is the Law Supplement .

      View the EEO Policy Statement .

      View the Pay Transparency Posting


      Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Keywords: Citi, Clearwater , Global Chargeback Analyst, Professions , Safety Harbor, Florida

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