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ASE Automotive Technician

Company: Carmax
Location: Clearwater
Posted on: May 6, 2021

Job Description:

**Description:**Top 5 Must Haves:-1+ years of Call Center Experience at a Supervisory level-Experience with high volume, understanding of Call Center business (metrics, etc..)-Associates Degree or higher-OPEN Availability (Monday-Sunday) 7AM-10PM-Candidate MUST have their own equipment Windows 10 . Reliable internet, Quiet space to work in.-Remote experience a plusJob Overview: Supervise the work of Contact Center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources Develop work schedules and assign duties to direct report personnel to ensure efficiency Evaluate employees'' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources Discuss job performance concerns with employees to identify causes and issues and work closely with the Human Resources on resolving problems Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports quality performance and trending call types, and providing coaching on a regular basis Participate in meetings and recommend changes to policies and procedures Assume leadership responsibility for departmental tasks and contact center activities as required Support and enforce contact center expectations Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work Assist direct reports with escalated issues or cases as needed Perform other duties as assigned by leadership**Skills:**customer service, provider services, health services, healthcare, admin, insurance, benefits, microsoft office, member services, human services, Call center management, Call center support**Top Skills Details:**customer service, management, communication skills, computer skills**Additional Skills & Qualifications:**-Associate Degree or equivalent combination of education, technical training or work experience considered in lieu of degree-Ability to manage a high level of confidentiality-Proficient in Microsoft office suite-Excellent organizational, written, and verbal communication skills-Ability to perform comfortably in a fast-paced, deadline-oriented work environment-Ability to work as a team member, as well as independently-Must be able to remain in a stationary position for an extended period of time-Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds-Candidate required to provide own computer equipment**Experience Level:**Expert Level**About Aerotek:**We know that a company''s success starts with its employees. We also know that an individual''s success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek''s people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek''s 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by Jobble

Keywords: Carmax, Clearwater , ASE Automotive Technician, Professions , Clearwater, Florida

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