ClearwaterRecruiter Since 2001
the smart solution for Clearwater jobs

Customer Support Specialist

Company: Malwarebytes
Location: Clearwater
Posted on: November 10, 2019

Job Description:

Who We Are: Malwarebytes is the next-gen cybersecurity company that millions worldwide trust. Malwarebytes proactively protects people and businesses against dangerous threats such as malware, ransomware, and exploits that escape detection by traditional antivirus solutions. The company's flagship product combines advanced heuristic threat detection with signatureless technologies to detect and stop a cyberattack before damage occurs. More than 10,000 businesses worldwide use, trust, and recommend Malwarebytes. Founded in 2008, the company is headquartered in California, with offices in Europe and Asia, and a global team of threat researchers and security experts. We've created a fantastic culture that our employees love and were recently named in the top 10 of Fortune Magazine's Great Place to Work list. We're growing fast and are looking for some great people to join us. Who We Need: As a Customer Support Specialist at Malwarebytes, you will be responsible for delivering exceptional, World Class service to our customers. Through your daily actions, you will elevate our service delivery and be a strong supporter of the overall success we achieve. This position serves as a customer/client advocate, which involves hands-on contributions to the daily departmental workload. You will directly support all Malwarebytes consumer products working closely with Sales and Technical Support to ensure that Malwarebytes provides exemplary customer service. All customer interactions are through phone, email, web, and chat. What You'll Do: Provide problem resolution and customer satisfaction that may include: Answering questions regarding customer accounts including purchases, refunds, cancellations, licensing, and account access. Answering questions regarding how to download or uninstall Malwarebytes software. General information about Malwarebytes products and services while being the first line of defense when routing cases volume. Proactively identify areas for improvement within the Customer Success department and make recommendations on how to solve such challenges. Update internal database with critical information regarding problem resolution. Document all customer interactions and resolutions in the existing case management and knowledge-based systems. Skills You'll Need to Have: 1-3 years' experience in a call center or customer service position Customer Focus Effective communication Strong understanding of technical software products Team oriented and Collaborative Worker Excellent verbal and written skills Proficiency with Microsoft Office Dependable time management skills Excellent attention to detail Quick learner Excellent interpersonal skills Ability to maintain a positive attitude in a fast-paced work environment What We Offer: An opportunity to do something great for yourself and the world A great work environment that supports growth and development Competitive compensation and benefit packages 401(k) matching program Open time off policy Stocked kitchen with healthy (and some unhealthy) drinks, snacks, fruit and lunch options A company who enjoys having fun; holiday and summer parties, sporting events and lots of other great stuff

Keywords: Malwarebytes, Clearwater , Customer Support Specialist, Other , Clearwater, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Nephrologist Needed on Gulf Coast Of Florida - Sarsasota area!! (Physi
Description: Nephrologist Needed on Gulf Coast Of Florida - Sarsasota area Hospital is seeking a BE/BC Nephrologist to join an existing practice in the community.
Company: DOCTORS CHOICE PLACEMENT SERVICES, INC.
Location: Sarasota
Posted on: 11/13/2019

Associate Customer Contact & Ops Specialist
Description: This position is responsible for front line, direct contact with clients and customers while providing overall excellent customer service and problem resolution in the VPS Contact Center. The Specialist (more...)
Company: Assurant
Location: Sarasota
Posted on: 11/13/2019

Physiatry Job in Sarasota Full Time make 350-400K part time available
Description: We are looking for a physiatrist for our facilities located
Company: IHC
Location: Sarasota
Posted on: 11/13/2019


Travel RN ICU, MICU - Medical Intensive Care Units
Description: Travel Nurses Needed - RN Intensive Care UnitsMassachusetts Travel Nursing AssignmentsNationwide Registered Nurse Travel JobsThe Travel Nurse Season is here and it showsFind great travel assignments with (more...)
Company: HealthCare Travelers (Nursing)
Location: Pinellas Park
Posted on: 11/13/2019

Travel Nurse - RN PACU Pre / Post Anesthesia Care
Description: Travel PACU Nurses NeededRecovery Room NursesPost Anesthesia Care Unit Registered NursesMontana Travel RN Nursing Assignments--The Travel Nurse Season is here and it shows--One quick More Info Request (more...)
Company: HealthCare Travelers (Nursing)
Location: Sarasota
Posted on: 11/13/2019

Electrician
Description: Description SHIFT: Days rotating weekends br br SCHEDULE: Full-time br br Do you want to be a part of a family and not just another employee Are you looking for a work environment where diversity (more...)
Company: Fawcett Memorial Hospital
Location: Port Charlotte
Posted on: 11/13/2019

Respiratory Therapist
Description: Description SHIFT: Days rotating weekends br br SCHEDULE: Full-time br br Do you have a passion for healthcare and helping others Do you enjoy working in a fast-paced, patient-centered environment (more...)
Company: Fawcett Memorial Hospital
Location: Port Charlotte
Posted on: 11/13/2019

Field Advanced Practice Provider (NP or PA) - Tampa, FL PS29567
Description: CareMore and Aspire Health are entering a new growth phase, as a proven care delivery model for the highest-risk. We are a team of committed clinicians and business leaders passionate about transforming (more...)
Company: ANTHEM
Location: Pinellas Park
Posted on: 11/13/2019

Pulm/CC Position on Southwest Florida Coast - Sarasota area!! (Physici
Description: Pulm/CC Position on Southwest Florida Coast - Sarasota area Medical Center is seeking
Company: DOCTORS CHOICE PLACEMENT SERVICES, INC.
Location: Sarasota
Posted on: 11/13/2019

Ammunition Specialist (89B)
Description: 89B Ammunition SpecialistJob ID: Job Views: 82Location: PINELLAS PARK, Florida, United StatesZIP Code: 33782Job Category: MunitionsPosted: 11.02.2019Age Requirements: Must be between the ages of 17 and (more...)
Company: Army National Guard
Location: Pinellas Park
Posted on: 11/13/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Clearwater RSS job feeds