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Associate Customer Care Specialist - Bayside (Clearwater, FL)

Company: Duke Energy
Location: Clearwater
Posted on: November 9, 2019

Job Description:

Recruiter Duke Energy Location Clearwater, Florida Salary Competitive Posted 01 Nov 2019 Closes 01 Dec 2019 Ref R11086 Sector Power and Nuclear Category Management Contract Type Permanent Hours Full Time You need to sign in or create an account to save More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. IMPORTANT - PLEASE READ BEFORE APPLYING: Upon successfully submitting your application for this position, you will be immediately redirected to the online Duke Energy Customer Care Assessment. Please ensure you read all instructions carefully prior to beginning. You will have 24 hours or before the job posting expires to complete your assessment, whichever comes first. The assessment will be timed. Please note your assessment will no longer be accessible once the job posting expires. Position Summary Are you a positive people person with customer care and/or call center experience? Do you enjoy helping people make decisions in a timely, efficient manner and pointing them in the right direction? If so, Duke Energy is looking for YOU! In addition to a starting rate of $16.00/hour, this position includes an incentive program with the opportunity to earn extra dollars in your paycheck! Your major responsibilities will include: Building genuine connections with your customers and being a great ambassador for the Duke Energy brand all while listening to the customer anticipating their needs and offering solutions Arriving on time and adhering to your schedule Being an engaged customer advocate Meeting or exceeding performance targets Thinking on your feet and learning in an ever-changing environment Handling your customer's needs with integrity and empathy in one transaction Accurately navigating and maneuvering through multiple computer applications and screens simultaneously Managing your time, recording it accurately and inputting it according to the company's quality standards Actively engaging and participating in training and weekly coaching sessions Working on your own initiative and participating fully as part of a team under the guidance of a coach Adapting to constant change, i.e. program offerings, computer tools, process changes Being your best, on purpose, every time As a successful applicant, you: Have customer service experience Possess a warm, friendly and engaging personality with a confident telephone manner Demonstrate good organizational skills Show a strong sense of responsibility and desire to get things done properly Are self-aware and understand the impact of your own performance and behavior Are highly self-motivated without self-importance Consistently act as a collaborative team player striving for the success of the business Have a passion for serving and are able to demonstrate tenacity and persistence Are motivated by results Communicate clearly and with confidence Thrive when working within deadlines in a fast-paced environment Maintain a positive rapport in challenging situations Present yourself well with a positive, proactive and professional approach General Job Information: Starting pay is $16.00 per hour and is non-negotiable. Specialists are generally awarded shifts during a semi-annual shift bid and will work those hours accordingly. However, based upon business need your schedule may change at any time throughout the year. The Bayside customer care center operates Monday - Friday, 7:00am - 7:00pm and shift schedules will fall between operating hours. During times of inclement weather or other major events, specialists are expected to be on-call and work extended hours as well as mandatory overtime to support higher call volumes. Specialists are front-line employees just like our service technicians - if the power is out or there is a major weather event affecting power, they are expected to be here to serve our customers. We are open on holidays, for which you may sign up or be drafted to work during those times. Training: Successful candidates will receive extensive training to ensure they are knowledgeable and prepared to handle customer issues. The training will begin on your first day of employment (Monday, December 9th, 2019) and is expected to last five (5) weeks. There will be no allowance for vacation time or absences during the training period as your consistent and reliable attendance will be required. Your continued employment will be contingent on successful completion of the training program. Basic/Required Qualifications High School Diploma or GED, obtained at time of application submission One-year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face Desired Qualifications Some college or college degree 2+ years customer service experience (may include call center, hospitality, retail, etc.), preferably to include call center Experience promoting products and services in a call center environment Effective listening and communication skills and the ability to interact with external and/or internal customers in a professional, courteous and empathetic manner Ability to build trust and loyalty with customers, handle confidential information and act with integrity at all times Willingness to work in an environment that requires 100% phone-based customer interaction Ability to multi-task and navigate between multiple computer systems quickly and accurately while maintaining a dialogue with customers and meeting performance expectations Ability to work a flexible work schedule as described in the General Job Information section Travel Requirements Not required Relocation Assistance Provided (as applicable) No Represented/Union Position No Visa Sponsored Position No Posting Expiration Date Friday, November 8, 2019 All job postings expire at 12:01 AM on the posting expiration date. Please note that in order to be considered for this position, you must possess all of the basic/required qualifications. Sign up for job alertsGet new jobs for this search by emailEmail jobs Power and Nuclear Management jobs in United States Sign up for job alertsGet new jobs for this search by emailEmail jobs

Keywords: Duke Energy, Clearwater , Associate Customer Care Specialist - Bayside (Clearwater, FL), Other , Clearwater, Florida

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