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Leasing and Resident Experience Specialist

Company: The Longboat Group
Location: Sarasota
Posted on: October 19, 2019

Job Description:

The Leasing and Resident Experience Specialist reports to the Assistant Property Manager and is responsible for contributing to CitySide's world-class resident experience and leasing programs. This will include all facets of concierge services, CitySide Socialites (i.e., resident benefits in the Sarasota community), loyalty programs, events, as well as general community outreach and relationship-building. The Leasing and Resident Experience Specialist will be responsible for constantly identifying ways to strengthen our residents' living experience and then supporting programs, activities, and processes that address these opportunities. This position also has shared responsibilities for front desk duties (i.e., answering phones, resident inquiries, touring prospects and leasing). This is an entrepreneurial role that requires creativity, strategic thinking, and a can-do attitude.
Above all, this position is an integral part of CitySide's mission to deliver Exceptional Resident Services, Sophisticated Urban Vibe without Pretense, True Community, Top-Notch Amenities and a Pristine Living Environment.

  • Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
  • Immediately record all telephone and in-person visits on appropriate reports.
  • Files own guest cards and maintain according to established procedures.
  • Inspect models and available "market ready", communicate related service needs to Property Manager.
  • Demonstrate community and apartment/model and apply product knowledge to clients' needs by communicating the features and benefits; close the sale.
  • Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
  • Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.
  • Ensure apartment is ready for resident to move-in on agreed date.
  • Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect's needs.
  • Secure new resident's signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
  • Assist in monitoring renewals. Distribute and follow-up on renewal notices.
  • Monitor advertising effectiveness. Gather information about market competition in the area and file.
  • Represent the company in a professional manner at all the times.
    • Accept rental payments and give immediately to Assistant Property Manager.
    • Type lease and complete appropriate paperwork and input information on Onesite System accurately and on a timely basis. Review with the Property Manager prior to obtaining signatures.
    • Maintain current resident files.
    • Maintain and record daily inspections for the community.
    • Distribute all company or community-issued notices.
    • Maintain accurate monthly commission records on leases and renewals for bonus purposes.
    • Assist management team with other various tasks as required.
    • Consistently implement policies of the community.
      Resident Retention
      • Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
      • Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
      • Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
      • Maintain open communication with Property Manager and Maintenance Supervisor.
      • Contribute to cleanliness and curb appeal of the community on continuing basis.
      • Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.
        Neighborhood Marketing
        • Participate in outreach marketing activities on a regular basis to obtain prospective residents.
        • Advise residents of referral concessions (if permitted).
        • Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
        • Distribute newsletters, pamphlets, flyers, etc.
        • Conduct market surveys and shop competitive communities.
          Essential Job Functions:
          • Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.
          • Demonstrate an ability to support and contribute to community team.
          • Demonstrate strong oral and written communication skills.
          • Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software
          • Must possess a positive attitude and the ability to smile under all circumstances.
          • Participate in training in order to comply with new or existing laws.
          • Ability to work a flexible schedule, including evenings and weekends.
          • Two (2) years experience in previous relevant customer service.
          • Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
          • Comply with expectations as demonstrated in the employee handbook.
          • Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
          • Successfully pass drug test.
            Core Values:In order to achieve success, team members must embrace certain core principles and values.
            • Honesty
            • Integrity
            • Competence
            • Tenacity & Enthusiasm
            • Creativity
            • Professionalism
            • Drive
              Safety Responsibilities:
              • Learn and ensure compliance with all company, local, state and federal safety rules.
              • Ensures that unsafe conditions are corrected in a timely manner.
                Additional Requirements:Attendance is an imperative job function.Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees. Other duties as necessary.
                --- Employee AcknowledgementThis job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments required by company officials.

Keywords: The Longboat Group, Clearwater , Leasing and Resident Experience Specialist, Other , Sarasota, Florida

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