Unemployment and Garnishment Specialist
Posted on: October 12, 2019
Purpose The purpose of this position is to support sales and client
retention through excellent customer service by processing
garnishments and unemployment claims. -- -- This job description is
not an employment contract and does not alter the employment at
will status. The employer retains the right to change a job
description at any time without notice. This document serves as an
overview and may not list all of the duties that may be performed.
-- FLSA Status Nonexempt -- Reporting This position, under general
supervision, reports to the Tax and Unemployment Manager and does
not supervise other positions. -- Essential Duties 1. -- --
Processes Florida and Georgia writs of garnishments and answers
Florida and Georgia writ of garnishments in a timely manner.
Releases Georgia garnishment checks with answers; compiles status
reports when required; keeps and maintains accurate garnishments
records in the electronic filing system. 2. -- -- Ability to
correctly calculate deduction amount based on the employee's pay
frequency, order requirements, and CCPA guidelines. 3. -- --
Requests refunds owed to employees and/or clients. 4. -- --
Responds to requests from clients or employees for information, for
example, a status of an income deduction, copies of garnishment
orders, and various questions. 5. -- -- Answers phone calls. 6. --
-- Opens and distributes unemployment related mail, monitors and
responds to the department's emails one time a week. 7. -- --
Processes unemployment claims for all states: --a) Communicates
with clients regarding termination information, hearings, and
appeal processes; --b) Responds to initial unemployment claims for
all states; c) Gathers hearing information from clients and
coordinates witnesses; d) Appeals unemployment decisions and
telephonically participates in hearings; e) Documents all
communication regarding unemployment claims, appeals, and hearings
in payroll system. f) Keeps all unemployment related records in the
electronic filing system. Non-essential Duties Performs other
duties as assigned. -- Essential Physical Requirements 1. -- --
Ability to see. 2. -- -- Ability to hear. 3. -- -- Ability to use
hands and arms to reach, handle, and operate various office
machines including, but not limited to a printer, copier, fax, 10
key calculator, keyboard, and telephone. -- Work Environment The
work environment is typical of an interior office setting.
Knowledge, Skills, and Behaviors 1. -- -- Knowledge of state
unemployment compensation regulations. 2. -- -- Knowledge of
Florida and Georgia garnishment regulations. 3. -- -- Knowledge of
basic payroll processing. 4. -- -- Knowledge of company services
and products. 5. -- -- Knowledge of modern office methods and
procedures. 6. -- -- Skill to be organized, give attention to
detail, and exercise follow up. 7. -- -- Skill to effectively plan,
organize, and prioritize work assignments to meet deadlines. 8. --
-- Skill to establish and maintain filing systems, format,
proofread, edit documents, and perform calculations. 9. -- -- Skill
to manage multiple projects. 10. Skill to use and compose clear,
comprehensive, and accurate verbal and written communication and
reports. 11. Skill to use Word, Excel and Outlook with proficiency.
12. Skill to use various internet browsers and use websites
proficiently. 13. Ability to be effective when working
independently or cooperatively as a team member. 14. Ability to
consistently project a professional appearance and demeanor. 15.
Ability to exercise professional judgment and initiative. 16.
Ability to interface with multiple departments, multi-task and work
independently. 17. Ability to listen carefully and respond to or
refer customer requests and problems with diplomacy and a sense of
urgency. 18. Ability to look for opportunities to apply new ideas,
methods, designs, and technologies. 19. Ability to maintain a
positive and respectful attitude. 20. Ability to maintain
diplomatic customer/client relations. 21. Ability to process,
interpret, and communicate complex information and data. 22.
Ability to project an outgoing and service focused personality. 23.
Ability to understand and follow oral and written directions. 24.
Ability to use discretion in dealing with confidential matters and
information. 25. Ability to work in a fast paced environment. 26.
Ability to consistently report to work on time prepared to perform
duties of the position. -- Minimum Requirements 1. -- -- Two (2)
years of experience in accounting, human resources, payroll or a
related field. 2. -- -- Associate's degree in Human Resources,
Business Administration or a related field or High School Diploma
in combination with relevant experience processing unemployment
claims and garnishments. Employee Benefits:FrankCrum provides an
excellent and comprehensive selection of benefits including: 401(k)
Retirement Plan - employer matches 100% of the first 4%, immediate
vesting Health Insurance - free for the employee-only level Life
insurance - paid by FrankCrum PTO Cash Out - up to 40 hours
annually Dental Insurance Vision Insurance Short Term Disability
Insurance - premium paid by FrankCrum Long Term Disability
Insurance Family Legal Protection Plan Supplemental insurance plans
(accident, etc.) Employee Assistance Program Flexible spending
accounts Educational reimbursement, up to $5,000 annually Paid time
off Holiday pay Supplemental life insurance Corporate America
Family Credit Union In addition, we hope to reward you with some
great programs like: Rated Top Work Places by The Tampa Bay Times
in 2018 - FrankCrum has been named a Top Workplace for 9 years in a
row! That's every year since the rankings debuted in 2010.
FrankCrum is one of only ten companies with the consecutive winning
streak. Trinity Caf-- - An organization that since 2001, has served
over 789,000 free meals to the homeless and poor of the area.
Through our annual golf tournament and jeans day contributions from
our employees, FrankCrum has raises over $100,000 each years to
support the organization. Charity Golf Tournament - The FrankCrum
Golf Invitational is an annual fundraising event for Trinity Caf--
attended by hundreds of golfers and dozens of sponsors. The annual
event has raised more than $1,000,000 to date. Homeless Empowerment
Program (HEP) - Since 1986, HEP has provided homeless and very
low-income families and individuals with housing, food, clothing
and the support services necessary to obtain self-sufficiency and
improved quality of life. Haley Crum serves on the Board of
Directors as Vice Chair. Tilly's Caf-- - Named after Frank's dog,
Tilly, we have our caf-- on-site and prepare freshly made to order
breakfast and lunch options for our staff, clients and visitors.
With Frank's subsidized contribution, you can always find something
great to eat at an affordable price.
Keywords: FrankCrum, Clearwater , Unemployment and Garnishment Specialist, Other , Clearwater, Florida
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