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Unemployment and Garnishment Specialist

Company: FrankCrum
Location: Clearwater
Posted on: October 12, 2019

Job Description:

Purpose The purpose of this position is to support sales and client retention through excellent customer service by processing garnishments and unemployment claims. -- -- This job description is not an employment contract and does not alter the employment at will status. The employer retains the right to change a job description at any time without notice. This document serves as an overview and may not list all of the duties that may be performed. -- FLSA Status Nonexempt -- Reporting This position, under general supervision, reports to the Tax and Unemployment Manager and does not supervise other positions. -- Essential Duties 1. -- -- Processes Florida and Georgia writs of garnishments and answers Florida and Georgia writ of garnishments in a timely manner. Releases Georgia garnishment checks with answers; compiles status reports when required; keeps and maintains accurate garnishments records in the electronic filing system. 2. -- -- Ability to correctly calculate deduction amount based on the employee's pay frequency, order requirements, and CCPA guidelines. 3. -- -- Requests refunds owed to employees and/or clients. 4. -- -- Responds to requests from clients or employees for information, for example, a status of an income deduction, copies of garnishment orders, and various questions. 5. -- -- Answers phone calls. 6. -- -- Opens and distributes unemployment related mail, monitors and responds to the department's emails one time a week. 7. -- -- Processes unemployment claims for all states: --a) Communicates with clients regarding termination information, hearings, and appeal processes; --b) Responds to initial unemployment claims for all states; c) Gathers hearing information from clients and coordinates witnesses; d) Appeals unemployment decisions and telephonically participates in hearings; e) Documents all communication regarding unemployment claims, appeals, and hearings in payroll system. f) Keeps all unemployment related records in the electronic filing system. Non-essential Duties Performs other duties as assigned. -- Essential Physical Requirements 1. -- -- Ability to see. 2. -- -- Ability to hear. 3. -- -- Ability to use hands and arms to reach, handle, and operate various office machines including, but not limited to a printer, copier, fax, 10 key calculator, keyboard, and telephone. -- Work Environment The work environment is typical of an interior office setting. Knowledge, Skills, and Behaviors 1. -- -- Knowledge of state unemployment compensation regulations. 2. -- -- Knowledge of Florida and Georgia garnishment regulations. 3. -- -- Knowledge of basic payroll processing. 4. -- -- Knowledge of company services and products. 5. -- -- Knowledge of modern office methods and procedures. 6. -- -- Skill to be organized, give attention to detail, and exercise follow up. 7. -- -- Skill to effectively plan, organize, and prioritize work assignments to meet deadlines. 8. -- -- Skill to establish and maintain filing systems, format, proofread, edit documents, and perform calculations. 9. -- -- Skill to manage multiple projects. 10. Skill to use and compose clear, comprehensive, and accurate verbal and written communication and reports. 11. Skill to use Word, Excel and Outlook with proficiency. 12. Skill to use various internet browsers and use websites proficiently. 13. Ability to be effective when working independently or cooperatively as a team member. 14. Ability to consistently project a professional appearance and demeanor. 15. Ability to exercise professional judgment and initiative. 16. Ability to interface with multiple departments, multi-task and work independently. 17. Ability to listen carefully and respond to or refer customer requests and problems with diplomacy and a sense of urgency. 18. Ability to look for opportunities to apply new ideas, methods, designs, and technologies. 19. Ability to maintain a positive and respectful attitude. 20. Ability to maintain diplomatic customer/client relations. 21. Ability to process, interpret, and communicate complex information and data. 22. Ability to project an outgoing and service focused personality. 23. Ability to understand and follow oral and written directions. 24. Ability to use discretion in dealing with confidential matters and information. 25. Ability to work in a fast paced environment. 26. Ability to consistently report to work on time prepared to perform duties of the position. -- Minimum Requirements 1. -- -- Two (2) years of experience in accounting, human resources, payroll or a related field. 2. -- -- Associate's degree in Human Resources, Business Administration or a related field or High School Diploma in combination with relevant experience processing unemployment claims and garnishments. Employee Benefits:FrankCrum provides an excellent and comprehensive selection of benefits including: 401(k) Retirement Plan - employer matches 100% of the first 4%, immediate vesting Health Insurance - free for the employee-only level Life insurance - paid by FrankCrum PTO Cash Out - up to 40 hours annually Dental Insurance Vision Insurance Short Term Disability Insurance - premium paid by FrankCrum Long Term Disability Insurance Family Legal Protection Plan Supplemental insurance plans (accident, etc.) Employee Assistance Program Flexible spending accounts Educational reimbursement, up to $5,000 annually Paid time off Holiday pay Supplemental life insurance Corporate America Family Credit Union In addition, we hope to reward you with some great programs like: Rated Top Work Places by The Tampa Bay Times in 2018 - FrankCrum has been named a Top Workplace for 9 years in a row! That's every year since the rankings debuted in 2010. FrankCrum is one of only ten companies with the consecutive winning streak. Trinity Caf-- - An organization that since 2001, has served over 789,000 free meals to the homeless and poor of the area. Through our annual golf tournament and jeans day contributions from our employees, FrankCrum has raises over $100,000 each years to support the organization. Charity Golf Tournament - The FrankCrum Golf Invitational is an annual fundraising event for Trinity Caf-- attended by hundreds of golfers and dozens of sponsors. The annual event has raised more than $1,000,000 to date. Homeless Empowerment Program (HEP) - Since 1986, HEP has provided homeless and very low-income families and individuals with housing, food, clothing and the support services necessary to obtain self-sufficiency and improved quality of life. Haley Crum serves on the Board of Directors as Vice Chair. Tilly's Caf-- - Named after Frank's dog, Tilly, we have our caf-- on-site and prepare freshly made to order breakfast and lunch options for our staff, clients and visitors. With Frank's subsidized contribution, you can always find something great to eat at an affordable price.

Keywords: FrankCrum, Clearwater , Unemployment and Garnishment Specialist, Other , Clearwater, Florida

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