Company: Kelly Services
Posted on: July 7, 2019
- Responsible for
- administration of Inbound Emails
o Prepares email quote and promo requests, bids and special
Responsible for administration of Customer Inbound Calls
o Prepares and provides pricing
o Answers customer questions on availability of products, and any
shipping or service issues related to placed orders at a functional
o Provides order resolution
o Enters order in system to ensure order placement is completed
o Supports customer questions on vendor programs and promotions
o Coordinates with other departments on vendor inbound call
resolution by researching order status and communicating with
customers and vendors
- Account Management
o Edits and maintains an accurate pipeline tracker with appropriate
levels of customer service and follow-up.
o Provides data in support of forecasting activities
o Acts as a designated administrative point of contact for Vendor
Partners, Customers, and internal Tech Data resources.
o Maintains expertise on Vendor-s company, products, programs,
competition, and market to be able to answer inquiries in a
professional and accurate manner
o Maintains daily transactional engagement with the customer and
internal partners, and identifies and alerts consultants about
future sales and growth opportunities.
o Releases systemic order holds
o Continuing contact with the customer in support of post sales
o May attend Tech Data events or visit customer sites as needed to
promote designated vendor products.
o Performs other additional duties as assigned.
Knowledge, Skills, and/or Abilities Required: To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
- Builds solid, effective working relationships with
- Constructively works under stress and pressure when faced with
high workloads and deadlines.
- Answers phone and greet public in a friendly and courteous
- Displays a preference for interacting with people, being
friendly, outgoing, articulate and socially at ease.
- Adjusts readily to change and adapt as needed.
- Able to sit for long extended periods.
- Uses relevant computer system applications (which may include
spreadsheets, word processors, databases, etc) at an intermediate
- Maintains a positive attitude in the face of criticism,
rejection, or failure.
- Provides courteous, timely service when addressing customer
questions and concerns.
- Preferred Educational:
- Bachelor Degree
- Previous Experience (Years & Type): 0-2 years
- Travel:Less than 10%
- Working Conditions:
- Professional, office environment.
Fortune 500 Company with a great environment for employee growth
A supportive management team exists to help each employee meet
Services--, we work with the best. Our clients include 95 of the
100--- companies, and more than 70,000 hiring managers rely on
Kelly annually to access
the best talent to drive their business forward. If you only make
one career connection today, connect
As a workforce advocate for over 70 years, we are proud to directly
employ nearly 500,000 people
around the world and have a role in connecting thousands more with
work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion.
Visit kellyservices.com and connect with us on Facebook, LinkedIn
and Twitter.Kelly Services is an equal opportunity employer
including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual
Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment
is The Law.
Keywords: Kelly Services, Clearwater , Solutions Associate, Other , Clearwater, Florida
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