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Solutions Associate

Company: Kelly Services
Location: Clearwater
Posted on: July 7, 2019

Job Description:

Job Description

Solutions Associate



  • Responsible for
  • administration of Inbound Emails


    o Prepares email quote and promo requests, bids and special pricing

    Responsible for administration of Customer Inbound Calls

    o Prepares and provides pricing

    o Answers customer questions on availability of products, and any shipping or service issues related to placed orders at a functional level

    o Provides order resolution

    o Enters order in system to ensure order placement is completed

    o Supports customer questions on vendor programs and promotions

    o Coordinates with other departments on vendor inbound call resolution by researching order status and communicating with customers and vendors



    • Account Management


      o Edits and maintains an accurate pipeline tracker with appropriate levels of customer service and follow-up.

      o Provides data in support of forecasting activities

      o Acts as a designated administrative point of contact for Vendor Partners, Customers, and internal Tech Data resources.

      o Maintains expertise on Vendor-s company, products, programs, competition, and market to be able to answer inquiries in a professional and accurate manner

      o Maintains daily transactional engagement with the customer and internal partners, and identifies and alerts consultants about future sales and growth opportunities.

      Order Management

      o Releases systemic order holds

      o Continuing contact with the customer in support of post sales order resolution

      Miscellaneous

      o May attend Tech Data events or visit customer sites as needed to promote designated vendor products.

      o Performs other additional duties as assigned.

      Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



      • Builds solid, effective working relationships with others.
      • Constructively works under stress and pressure when faced with high workloads and deadlines.
      • Answers phone and greet public in a friendly and courteous manner.
      • Displays a preference for interacting with people, being friendly, outgoing, articulate and socially at ease.
      • Adjusts readily to change and adapt as needed.
      • Able to sit for long extended periods.
      • Uses relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an intermediate level.
      • Maintains a positive attitude in the face of criticism, rejection, or failure.
      • Provides courteous, timely service when addressing customer questions and concerns.

      • Preferred Educational:



      • Bachelor Degree
      • Previous Experience (Years & Type): 0-2 years experience
      • Travel:Less than 10%

      • Working Conditions:



      • Professional, office environment.


        Highlights

        Fortune 500 Company with a great environment for employee growth and support.

        A supportive management team exists to help each employee meet their potential.

        Why Kelly--?

        At Kelly

        Services--, we work with the best. Our clients include 95 of the Fortune

        100--- companies, and more than 70,000 hiring managers rely on Kelly annually to access

        the best talent to drive their business forward. If you only make one career connection today, connect

        with Kelly.

        About

        Kelly Services--

        As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

        around the world and have a role in connecting thousands more with work through our global network of

        talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

        Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

        committed to employing a diverse workforce. Equal Employment Opportunity

        is The Law.

Keywords: Kelly Services, Clearwater , Solutions Associate, Other , Clearwater, Florida

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