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Senior Salesforce Administrator

Company: (ISC)2
Location: Clearwater
Posted on: June 14, 2019

Job Description:

US-RemoteJob_ID 2# of Openings 2Category Information Technology

Overview(ISC)-- is an international, nonprofit membership association for information security leaders. We're committed to helping our members learn, grow and thrive by providing world-class certification programs, education & training, and professional development opportunities that inspire a safe and secure cyber world. With more than 138,000 certified members, we empower professionals who touch every aspect of information security.Position sales pitch:Help write the ad to sell the position Position SummaryThe Senior Salesforce Administrator collaborates with business users to understand problems and needs, project teams to understand on-going initiatives, and leadership to understand vision and direction. This role will help align our Salesforce implementations with those converging needs. Responsibilities

  • Monitor inbound break-fix requests and identify appropriate team to resolve.
  • Monitor and maintain a healthy CI/CD pipeline for Salesforce orgs and deployments in cooperation with team leads.
  • Assist with user needs and technology problems, helping solve and deliver necessary access and functionality where possible.
  • Provide project teams with commonly reported needs that lie outside of capabilities or scope.
  • Help colleagues across the company optimize their success with the platform through communications, training, and support services.
  • Make recommendations and design solutions that improve user experience, increase data integrity, expand platform utilization, and align with an overall enterprise strategy.
  • Configure and maintain the Salesforce platform to ensure delivery of high-quality solutions to meet business needs and proactively identify new and creative opportunities to leverage the platform to support additional business processes or functions, and increase return on the Salesforce investment.
  • Design, develop and configure the platform with best practices.
  • Handle high-level support ticket submissions by identifying issues, analyzing root causes, and performing structure problem assessments and resolutions.
  • Log, report, and resolve Salesforce application issues with premier support and third-party system integrators for maintenance & configuration support.
  • Evaluate & recommend AppExchange applications to meet company's requirements.
  • Advance and maintain the enterprise-wide CRM implementation to ensure continued delivery of innovative, high quality solutions to meet company's needs.
  • Translate business requirements into working solutions using a combination of Salesforce configuration and custom development approaches.
  • Research changes in upcoming versions of and other integrated applications; provide recommendations when necessary to enhance efficiency and productivity and ensure system sustainability.
  • Work with Management to drive efficiency through tooling and business process automation.
  • Attend regular business meetings to ensure that the solution continues to deliver business benefits and gather solution enhancements that drive continuous improvement.
  • Facilitate Salesforce training for internal resources periodically.
  • Ensure reporting is created and structured to inform Management on the performance of their teams and the businesses.
  • Strong understanding of how to map business processes within
  • Coordinate creation of training materials and user documentation and maintain ongoing documentation processes as business needs evolve or features are added.
  • Design an end-to-end sales process from lead to opportunity to quote to close to order through fulfillment.
  • Document implementation considerations (validation rules, process builder, automation, record types, page layouts, workflow, and triggers).
  • Identify the appropriate third-party products/applications and determine when it is appropriate to include custom application development to meet business requirements.
  • Coordinate, lead, setup, and document user acceptance tests to ensure the quality of developed solutions prior to production deployment (includes creating test plans).
  • Remain current on Salesforce best practices, technologies, and certifications.
  • Miscellaneous duties, as assigned. Qualifications
    • 7+ years of hands-on Salesforce Administration experience.
    • Salesforce Certified Administrator required.
    • Salesforce Certified Platform Developer I preferred.
    • Experience with complete Software Development Lifecycle.
    • 10 years in the field of Information Technology. Skills/Competencies:
      • Ability to demonstrate and support the 5 Company Core Values: Integrity, Excellence, Unity, Accountability, Agility Physical & Mental:
        • 40-hour on-site or remote work week with on-call availability, occasional evening and weekend work to meet deadlines, deploy changes, or test changes.
        • Work in an office environment using dual monitor computer screens
        • Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.
        • Work extended hours when necessary
        • Up to 10% travel required
        • Sitting for extended periods
        • Lifting and transporting of light to moderately heavy objects - i.e. computers and peripherals PM18

Keywords: (ISC)2, Clearwater , Senior Salesforce Administrator, Other , Clearwater, Florida

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