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Instrument Interface Product Specialist

Company: Soft Computer
Location: Clearwater
Posted on: June 10, 2019

Job Description:

POSITION SUMMARY: The Instrument Interface Product Specialist works under the direction of the assigned Development Manager in support of product development activities. This position assists with the research and documentation of product requirements, development of product technical documentation, development and implementation of product test plans, internal and client training programs, and support of alpha and beta product releases. DUTIES & RESPONSIBILITIES: * Provide domain expertise for enhancing existing products and developing new products. * Creates Use Cases and functional/nonfunctional requirements documents for the purpose of initiating programming to enhance client requirements. * Research industry standards and access current needs in order to remain competitive and to ensure basic product functionality. * Provides for the initial analysis for alpha product validation to ensure the product meets the basis product functionality. * Facilitates product knowledge transfer to Implementation, Client Support and Sales & Marketing staff via documentation and training. * Executes scenarios to test the product before release for availability. * Responsible for training beta clients, monitoring beta testing process, supporting clients through the beta testing phase and go-live process. Documents all comments and issues and provide detail analyzes of beta product validation. * Complies with all company SOP's as they apply to the department. * Provides counsel and training to overseas offices regarding functionality, development and validation of product as well as shadowing to offsite facilities. * Responsible for providing Technical Writers with up to date information for inclusion in technical documentation. Reviews all technical documentation prior to general release. * Responsible for analyzing and processing support tasks according to Product Change Control (PCC) procedures. * Perform hazard analysis according to FMEA. * Responsible for monitoring project plans to ensure timely release of product in order to meet client deadlines. * Responsible for monitoring and system testing of client database in order to maintain integrity of the product. * May also assist with sales related activities including product demonstrations and RFP support. * Develops specifications for new interfaces and keeps standard interface specifications up to date. * Perform other duties as assigned. JOB SPECIFICATIONS: Education Required: Four-year Degree in a Healthcare or Computer Science/Information Technology related field. Bachelor of Science Degree in Medical Technology is extremely desirable. Must have at least an Associate's Degree in the desired areas. Experience Required: Broad experience and understanding of the applicable healthcare discipline is highly desirable. A familiarity with HL7 standards, ASTM, and proprietary instrument interface languages. Experience with data exchange interfaces, either instrument or HIS-style. Experience with Interface Engines. Experience with product development activities. Experience or a thorough understanding of multiple laboratory applications and databases, preferably with SCC. The person in this position must have experience with multiple software applications including MS Office products. Experience working with LIS (Laboratory Information Systems) is a plus. Experience in medical/hospital lab environment is a plus. Previous experience working as a Medical Technologist or member of the LIS team is preferred. Skills Required: * Ability to work independently while performing effectively in a team environment. * Ability to define priorities and respond accordingly in a rapidly changing environment. * Must possess both analytical and problem solving skills. * Exceptional organizational and interpersonal skills. * Must possess excellent verbal communication skills. * Must be very detailed oriented. * A thorough understanding of HL7 and/or ASTM standards. * Experience or a thorough understanding of multiple SCC applications and databases. * Experience in a clinical lab environment is a plus. * Should have good technical writing skills. * Should be familiar with Microsoft Word and Excel applications. Travel Required: Minimal travel may be required for this position as needed in support of sales activities, beta clients, vendor shows and conferences. BENEFITS: SCC Soft Computer offers a comprehensive and competitive benefits package to meet the needs of our employees. Our benefits include medical, dental, life insurance, short term disability, flexible spending plans, 401(k), vacation, paid holidays, tuition reimbursement, a subsidized lunch program and much more! EOE of protected Veterans and Individuals with Disabilities.SDL2017

Keywords: Soft Computer, Clearwater , Instrument Interface Product Specialist, Other , Clearwater, Florida

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