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Customer Care / Client Account Coordinator

Company: Kelly Services
Location: Clearwater
Posted on: June 7, 2019

Job Description:

Job Description

Performs outbound calls to customers to increase sales through direct and indirect marketing calls and order placement. Communicates current rebate specials and promotions to entice customer to purchase.

Essential Duties & Responsibilities Required

Provides customers and potential customers with information about Tech Data, our Business Partners, and Reseller Services.

Capitalizes on sales opportunities by placing direct orders and making timely follow up calls to customers for order entry.

Prepares Reports, tracking the results of campaigns.

Follows up with Sales, determining the status of quotes.

Utilizes applications to place quotes and order entries, determines product information and helps in opportunity tracking and customer research.

Gathers marketing feedback and creates campaign reporting to include follow-up sales calls.

Generates a detailed database of all telemarketing calls to track reseller feedback and comments.

Qualifications, Required Knowledge Skills & Abilities and Working Conditions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1 year in sales or outbound calling environment preferred.

Experience in qualifying and setting sales appointments preferred

Able to build solid, effective working relationships with others.

Able to assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take.

Able to constructively work under stress and pressure when faced with high workloads and deadlines.

Able to answer phone and greet public in a friendly and courteous manner.

Able to display a preference for interacting with people, being friendly, outgoing, articulate and socially at ease.

Able to adjust readily to change and adapt as needed.

Able to display assertiveness and a high level of self-confidence.

Able to execute oral and written instructions and to request clarification when needed.

Able to express ideas clearly and convey necessary information.

Able to recognize and attend to important details with accuracy and efficiency.

Able to sit for long extended periods.

Able to type 50 words per minute (wpm).

Able to maintain confidentiality of sensitive information.

Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.

Able to prepare/analyze appropriate reports and other business correspondence.

Able to provide courteous, timely service when addressing customer questions and concerns.

Possesses basic clerical and data entry skills.

Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.

Possesses strong organizational and time management skills, driving tasks to completion.

Highlights

Fortune 500 Company with a great environment for employee growth and support.

A supportive management team exists to help each employee meet their potential.

Why Kelly--?

At Kelly

Services--, we work with the best. Our clients include 95 of the Fortune

100--- companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

About

Kelly Services--

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.

Keywords: Kelly Services, Clearwater , Customer Care / Client Account Coordinator, Other , Clearwater, Florida

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