Support Clerk - New Business Underwriting

Company: Frankcrum Staffing
Location: Clearwater
Posted on: September 21, 2024

Job Description:

Our client in Clearwater is looking for a New Business Underwriting Support Clerk to add to their growing department.

In this role, you will provide support for the Underwriting Department. Responsible for the assistance with various clerical duties in support of the department staff. Provide prompt and courteous customer service. Clear understanding of how various functions within the operation relate to and impact each other.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Must be able to work your scheduled shift and if needed, rotate schedules with other
  employees for proper departmental staffing needs and /or Work Overtime if needed.
• Answering and documenting phone calls from a call center environment.
• Must be able to follow HIPAA guidelines and understand who can have access to protected health information.
• Make outgoing calls to verify application information with the applicant(s) or agent(s).
• Ability to type letters or send agent portal messages for amendments, additional requirements, declines, not taken application or policy and not in good order application problems.
• Ability to follow up on requirements timely.
• Process Check Requests for declines, not taken application or policy and overpayments.
• Process and input additional cash with application (CWA).
• Follow-up on application and agent problems.
• Calculate premium difference and rates using mathematical skills: ability to add, subtract, multiply and divide.
• Follow-up on all and process pending requirements when received including updating the admin
  database appropriately.
• Process applications with stop payments placed on the check or checks returned due to NSF.
• Understand Federal and State requirements for open enrollment to assists in fully processing
  non medically underwritten applications.
  QUALIFICATIONS
  
  
  • High school diploma or equivalent.
  • 2 years of Medical Insurance experience
  • Proficient Microsoft Word/Excel.
  • Excellent Communication skills#talrooprofessional

Keywords: Frankcrum Staffing, Clearwater , Support Clerk - New Business Underwriting, Other , Clearwater, Florida