Bilingual (English / Spanish) Patient Access Representative (Full Time) - National Remote
Company: UnitedHealth Group
Location: Tarpon Springs
Posted on: May 25, 2023
Job Description:
You'll enjoy the flexibility to telecommute* from anywhere
within the U.S. as you take on some tough challenges. Cuando se
trata de salir adelante y tienes la voluntad de ganar, vamos a
llamarlo gran potencial de carrera! Imagine being able to get
answers to your health plan questions from someone who speaks the
same language as you do.--Or, the opposite, not being able to get
the answers.--At UnitedHealth Group, we want our customers to get
those answers by speaking to one of our Bilingual
Representatives.--If you're fluent in English and Spanish, we can
show you how to put all of your skills, your passions and your
energy to work in a fast - growing environment.--Opportunities at
Change Healthcare, part of the Optum family of businesses. We are
transforming the health care system through innovative technology
and analytics. Find opportunities to make a difference in a variety
of career areas as we all play a role in accelerating health care
transformation. Help us deliver cutting-edge solutions for
patients, hospitals and insurance companies, resulting in healthier
communities. Use your talents to improve the health outcomes of
millions of people and discover the meaning behind: Caring.
Connecting. Growing together.------The Patient Access
Representative communicates effectively with patients by accepting
either inbound or outbound calls to identify their needs. --This
may include reviewing protocols and patient history;
scheduling/rescheduling/confirming/canceling appointments. --This
position builds strong communication skills and standard knowledge
of scheduling, including the ability to navigate confidently
through basic protocols. --This position is full-time (40
hours/week) Monday - Friday. Employees are required to have
flexibility to work any of our 8-hour shift schedules during our
normal business hours of 8:00am - 6:00pm. It may be necessary,
given the business need, to work occasional overtime.*All
Telecommuters will be required to adhere to UnitedHealth Group's
Telecommuter Policy.Primary Responsibilities:
- Obtains current patient information for established and new
patientsAccurately enters and updates patient information in
scheduling systemIdentifies payer source and verifies insurance
eligibilityReviews scheduling system for needed updated
demographics and consent formsProvide messages or transfer the call
to physicians and nursesProtects/observes patient confidentiality
per policies and procedure.Accurately imports registration
documents into patients' electronic health recordYou'll be rewarded
and recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in.Required Qualifications:
- High School Diploma / GED (or higher) or equivalent work
experienceBilingual - English/Spanish1+ years of customer services
experience within a contact center or healthcare environment.Proven
understanding of Microsoft operating systemsPreferred
Qualifications:
- 1.5+ years of customer service experience within a contact
center or healthcare environmentMedical or dental office or medical
scheduling knowledgeTelecommuting Requirements:
- Required to have a dedicated work area established that is
separated from other living areas and provides information
privacyAbility to keep all company sensitive documents secure (if
applicable)Must live in a location that can receive a UnitedHealth
Group approved high-speed internet connection or leverage an
existing high-speed internet serviceSoft Skills:
- Detail-oriented personalityGood communication skills with the
ability to provide great customer serviceGood interpersonal and
active listening skills--Detail oriented with good oral and written
skillsCareers with OptumInsight. Information and technology have
amazing power to transform the Healthcare industry and improve
people's lives. This is where it's happening. This is where you'll
help solve the problems that have never been solved. We're freeing
information so it can be used safely and securely wherever it's
needed. We're creating the very best ideas that can most easily be
put into action to help our clients improve the quality of care and
lower costs for millions. This is where the best and the brightest
work together to make positive change a reality. This is the place
to do your life's best work.SMCalifornia, Colorado, Connecticut,
Nevada, Washington, New York, or Rhode Island Residents Only: The
salary range for California / Colorado / Connecticut / Nevada /
Washington / New York / Rhode Island residents is $16.00 - $27.31.
Pay is based on several factors including but not limited to
education, work experience, certifications, etc. In addition to
your salary, UnitedHealth Group offers benefits such as, a
comprehensive benefits package, incentive and recognition programs,
equity stock purchase and 401k contribution (all benefits are
subject to eligibility requirements). No matter where or when you
begin a career with UnitedHealth Group, you'll find a far-reaching
choice of benefits and incentives.At UnitedHealth Group, our
mission is to help people live healthier lives and make the health
system work better for everyone. We believe everyone-of every race,
gender, sexuality, age, location and income-deserves the
opportunity to live their healthiest life. Today, however, there
are still far too many barriers to good health which are
disproportionately experienced by people of color, historically
marginalized groups and those with lower incomes. We are committed
to mitigating our impact on the environment and enabling and
delivering equitable care that addresses health disparities and
improves health outcomes - an enterprise priority reflected in our
mission.--Diversity creates a healthier atmosphere: UnitedHealth
Group is an Equal Employment Opportunity / Affirmative Action
employer and all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, age,
national origin, protected veteran status, disability status,
sexual orientation, gender identity or expression, marital status,
genetic information, or any other characteristic protected by
law.UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.#RPO
#YELLOW
Keywords: UnitedHealth Group, Clearwater , Bilingual (English / Spanish) Patient Access Representative (Full Time) - National Remote, Other , Tarpon Springs, Florida
Didn't find what you're looking for? Search again!
Loading more jobs...