Phone Team Scheduler

Company: Eye Site of Tampa Bay
Location: Clearwater
Posted on: May 25, 2023

Job Description:

EXCITING OPPORTUNITY to become a key member of an outstanding Eye Care professional team. Eye Site of Tampa Bay is looking for a team player with a positive attitude and exceptional customer service skills for Phone Team/Front Desk Patient Services Specialist position. Full-time, M-F, EOE, background check and drug screening.Core Responsibilities:Perform as a valued, key team member as a Patient Services Specialist, rotating between Phone Team and Front Desk responsibilities.Answer incoming calls for both the Clearwater and Trinity offices, and assist callers using a friendly and professional manner.Accurately screen clinical nature of phone calls for proper scheduling.Schedule and reschedule appointments for both offices in an efficient manner to maximize provider schedules.Verify and accurately document demographic information for patients, including insurance.Ensure accurate and complete documentation for new patients and changes for established patients returning for follow-up.Direct incoming calls to appropriate personnel for both offices, documenting detailed messages promptly and accurately.Prepare new patient packets and new patient correspondence per policy.Accurately record notes in practice management system for ease of team follow through.Greet patients with enthusiasm; provide a warm, welcoming first impression for the practice.Maintain practice and patient safety through proper sterilization and temperature monitoring per policy.Perform front desk duties of check-in and check-out, accurately documenting patient demographics.Prepare, collect and accurately record all patient payments and collections of balance due.Verify insurance eligibility at time of service.Scan insurance cards and patient information into electronic health record.Assist clinical staff in proper workflow; anticipate needs of others.Facilitate record requests and other projects as assigned.Maintain confidentiality at all times.Requires travel to both offices.

Keywords: Eye Site of Tampa Bay, Clearwater , Phone Team Scheduler, Other , Clearwater, Florida