Front Desk Associate

Company: Holiday Inn Express Hotel & Suites Dunedin
Location: Dunedin
Posted on: May 25, 2023

Job Description:

Holiday Inn Express & Suites is an award winning hotel and we are looking for a person with a can do attitude that would like to join our team! We currently have a part time Guest Service / Front Desk Representative position available. If you have hotel experience, posses a great attitude, have attention to detail and excellent customer service, then we are looking for you!


Job Requirements:


Greet all guests and check in arrivals informing them of the properties amenities


Check out guests and verify how their stay was


Answer incoming calls and make reservations according to their needs


Answer emails and respond to guests requests


Respond to in house guest inquiries, concerns and complaints as needed


Balance and complete all daily end of shift work


Post valet laundry and suite shop charges on guests folios


Schedule and verify guest wake-up calls


Check reservations for the day the the following days and make sure they are set up properly


Communicate with housekeeping any changes or guest requests


Make coffee and keep hot water container filled for guests


Stock key packets, key cards, paper, pens and any necessary front desk supplies


Create access code labels for the guest wifi connection and prepare key packets


Do property walks throughout the shift making sure everything is in order


Guest Service Experience Required and Opera Experience is preferred


Hours: Weekday / Weekends Required. Shift Varies 7am - 3pm or 3pm -11pm


Job Type: Part-time


Pay: $14.00 per hour


Schedule:

* 8 hour shift

* Day shift

* Evening shift

* Holidays

* Monday to Friday

* Night shift

* Weekend availability




Experience:

* Hotel Experience: 1 year (Preferred)

* Customer Service: 1 year (Preferred)



Work Location: In person

Keywords: Holiday Inn Express Hotel & Suites Dunedin, Clearwater , Front Desk Associate, Other , Dunedin, Florida