ClearwaterRecruiter Since 2001
the smart solution for Clearwater jobs

Regional Service Center Representative - Pinellas

Location: Clearwater
Posted on: January 19, 2023

Job Description:

If you are someone who embraces change and constant movement, loves to support customers and tech savvy, the Regional Support Center (RSC) Representative role as a part of the Field Operations (Field Ops) business unit may be the perfect role for you!

At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Field Ops teams operate on the ground and on the move, in both small towns and big cities, to deliver high-quality communications and entertainment products to our customers. We play an essential, visible role in keeping these communities connected by installing, maintaining and troubleshooting to optimize the performance and reliability of our network.

The Regional Support Centers here at Spectrum are truly the traffic controllers of the company. As a RSC Representative, you possess the ability to navigate through technical systems to complete dynamic assignments and actively and consistently support all efforts to simply and enhance the customer experience. Field Operations is a high-performing, collaborative team that supports one another each and every day. It is a career that develops as you do, with opportunities to grow from a specialist into a supervisor, and a manager to a director.


The fast pace! makes the day go by quickly, and you accomplish a lot in 1 day in this roleThe team aspect - you build a lot of great relationships with the field, and within the RSCThe pay/benefits/self-promotion - Spectrum really takes care of its employees
RSC teams are fast paced with high standards and reputation for taking care of our technicians and our customers. You must be comfortable sitting at desk for extended periods of time, working through computer systems to resolve issues, responding to emails, and assisting in driving field technician and field productivity. You must be able to think outside of the box and adapt to change. If youre up to the challenge, youll find a rewarding career with opportunities to grow, as RSC Rep.

Required Qualifications
Experience: 1+ year of dispatch or customer service or equivalent Education: High School diploma or equivalent Technical skills: Typing/computer skills, basic proficiency in Microsoft Office software applications (MS Word, Excel, etc.) Skills: Basic math skills, analytics/reporting, communication, customer service Abilities: Time management, problem solving, adaptabilitySchedule: Shifts are not set in any RSC - anyone going into an RSC position needs to be willing to work mornings, nights, weekends, and overnights in some centers. Each center also does a "shift bid" when needed, and shifts change at least once a year.
Preferred Qualifications
Field workOther dispatch type workCSG/ICOMS (billing systems) knowledge Field Service Management (FSM) knowledge
Learning Culture: We invest in your learning through 160+ hours of training, hands-on experience, and mentoring to advance your skillsDynamic Growth: The growth of our industry and evolving technology powers our employees to move into careers like Field Ops supervisor, manager, or directorCompetitive Pay: Generous starting salary, plus pay increases as you advance your careerTotal Rewards:
Apply now, connect a friend to this opportunity or !
TDP121 331000 331000BR Required
Job Industries
  • Transportation

Keywords: SPECTRUM, Clearwater , Regional Service Center Representative - Pinellas, Other , Clearwater, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Clearwater RSS job feeds