Intake Technician (Bilingual-Spanish) (12 Month Roster)
Company: Internal Revenue Service
Posted on: January 17, 2023
WHAT IS THE DIVISION? TAS - Taxpayer Advocate Service
A description of the business units can be found at:
Vacancies will be filled in the following specialty areas:
TAS - Taxpayer Advocate Service, EDCA
The following are the duties of this position at the full working
level. If this vacancy includes more than one grade and you are
selected at a lower grade level, you will have the opportunity to
learn to perform these duties and receive training to help you grow
in this position.
-Answers and manages incoming telephone call traffic and customer
-Reviews initial basic customer case-related information received,
following Internal Revenue Manual (IRM) 13.
-Receives and processes Congressional, White House and other
priority inquiries received by the office that deal with
-Researches and interprets under supervisory direction basic
procedures and rules in applicable databases including Integrated
Case Processing (ICP), Servicewide Electronic Research Program
(SERP), Integrated Data Retrieval System (IDRS), Taxpayer Advocate
Management Information System (TAMIS), and other applicable
information and take basic actions to resolve taxpayer problems or
-Protects confidentiality of taxpayer information as outlined in
IRC *6103 and 7803(c)(4)(a)(IV).
Conditions of Employment
- Must be a U.S. Citizen or National and provide proof of U.S.
Citizenship. (Birth certificate showing birth in the U.S; Unexpired
U.S. Passport; Certificate of Citizenship or Naturalization; or
Report of Birth Abroad of a U.S. Citizen (Form FS-240))
- Must successfully complete a background investigation,
including a FBI criminal history record check (fingerprint
Federal experience is not required. The experience may have been
gained in the public sector, private sector or One year of
experience refers to full-time work; part-timework is considered on
a prorated basis. To ensure full credit for your work experience,
please indicate dates of employment by month/year, and indicate
number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of
SPECIALIZED EXPERIENCE: GS-5 Level: To be minimally qualified for
this position you must have one year of specialized experience at a
level of difficulty and responsibility equivalent to the GS-04
grade level in the Federal service. Specialized experience for this
position includes: Experience that is related to the work of this
position and has provided you with the competencies required for
successful job performance. Examples of experience qualifying as
specialized include: preparing, receiving, reviewing, and verifying
documents; processing transactions; maintaining office records; and
locating and compiling data or information from files and other
data sources; and contacting customers through correspondence or
telephone to obtain information, explain liability, and encourage
Bachelor's degree or four years of education above high school in
any field of study from an accredited college or university. An
equivalent amount of combined education and experience. Only
education in excess of 60 semester hours, 90 quarter hours or 1440
classroom hours is creditable toward meeting the specialized
experience requirement for the GS-5 level. For example, one full
year of academic study (30 semester hours, 45 quarter hours, or 720
formal classroom hours) beyond the second year is equal to 6 months
of specialized experience. To be creditable, education must have
been obtained in an accredited business, secretarial or technical
school, college or university.
COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a
combination of experience and education. Options for qualifying
based on a combination will be identified in the online
THIS IS A BILINGUAL POSITION. Applicants will be required to
demonstrate proficiency in Spanish. You must be able to speak, read
and write the selected language in order to be considered
proficient in that language. If you indicate language proficiency,
you may be tested at some point in the hiring process to determine
if you possess the required level of proficiency. If you are unable
to demonstrate proficiency, you will not be qualified for these
For more information on qualifications please refer to .
For positions with an education requirement, or if you are
qualifying for this position by substituting education or training
for experience, submit a copy of your transcripts or equivalent. An
official transcript will be required if you are selected.
A college or university degree generally must be from an accredited
(or pre-accredited) college or university recognized by the U.S.
Department of Education. For a list of schools which meet these
criteria, please refer to .
FOREIGN EDUCATION: Education completed in foreign colleges or
universities may be used to meet the requirements. You must show
proof the education credentials have been deemed to be at least
equivalent to that gained in conventional U.S. education program.
It is your responsibility to provide such evidence when applying.
Click for Foreign Education Credentialing instructions.
- Subject to a 1-year probationary period (unless already
- Have your salary sent to a financial institution of your choice
by Direct Deposit/Electronic Funds Transfer.
- We may select from this announcement or any other source to
fill one or more vacancies. Additional jobs may be filled.
- This is a bargaining unit position.
- Tour of Duty: Day Shift
- Alternative work schedule, staggered work hours or telework may
- Obtain and use a Government-issued charge card for
This announcement will establish a register of applicants. The
register will be used to fill an anticipated 45 vacancies
throughout the next 12 months. Selections may be made from
certificates issued up to 12 months after the close date listed
below. Contingent upon funding and space requirements, one or more
vacancies may be filled at the locations listed in this
announcement as they become available. Applicants need to apply
and/or update their applications by 11:59 pm ET at the close/first
cut-off date of announcement, 09/26/2023. This announcement may be
amended to include additional cut-off dates within the 12-month
period if needed.
Promotion Policy - If you are selected for this position at a grade
lower than the full performance level, you may be promoted up to
that grade level without further competition in accordance with all
applicable regulations. However, promotions are not guaranteed and
are dependent on performance.
A career with the U.S. government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. .
Eligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific
The following documents are required and must be provided with your
application. All application materials, including transcripts, must
be in English.
- Online Application - Questionnaire
- Education - See Education Section above
- Registration/License (if applicable) - active, current
- Military Spouses (if applicable) - You MUST submit verification
of the marriage to the service member (i.e., a marriage license or
other legal documentation verifying marriage) AND:
- a copy of your spouse's active military orders; OR
- verification of your spouse's 100% service-connected disability
(e.g., VA Letter and/or DD-214); OR
- verification of the service member's death while on active duty
(DD-1300/Death Certificate). You are not eligible if you were not
married to the veteran at the time of death or have since
Please note that if you do not provide all required information, as
specified in this announcement, your application will be determined
incomplete, and you will not be considered for this position (or
may not receive the special consideration for which you may be
How to Apply
The following instructions outline our application process. You
must complete this application process and submit any required
documents by 11:59 p.m. Eastern Time (ET) on 09/26/2023 and/or
cut-off dates in this announcement. We are available to assist you
during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday -
Friday). If applying online poses a hardship, please contact us by
noon ET on 09/26/2023.
To preview the Application Questionnaire, please click the
- To begin the application process, click the "Apply Online"
- You will be re-directed to USA STAFFING to complete your
application process; answer the online questions and submit all
required documents. (To submit supporting documents, import
documents from USAJOBS to the appropriate document types. If the
document you need was not imported from USAJOBS, you may upload it
directly into this application. To protect your privacy, we suggest
you first remove your SSN).
- To complete, you must click the "Submit Application" button
prior to 11:59 PM (ET) on 09/26/2023.
To update your application, including supporting documentation, at
any time during the announcement open period, return to your
USAJOBS account (). There you will find a record of your
application, the application status, and an option to Update
Application. This option will no longer be available once the
announcement has closed.
To verify the status of your application both during and after the
announcement open period, log into your USAJOBS account: . All of
your applications will appear on the Welcome page. The application
record in your USAJOBS account provides an Additional Application
Information page that provides information regarding the
documentation you submitted and any correspondence we have sent
related to this application. The Application Status will appear
along with the date your application was last updated. For
information on what each Application Status means, visit: .
Agency contact information
IRS Laguna Contract External
TAS - Taxpayer Advocate Service
1111 Constitution Ave NW
Washington, DC 20224
Treasury believes in a working environment that supports inclusion;
please view our reasonable accommodation policies and procedures at
. We provide reasonable accommodation to applicants with
disabilities on a case-by-case basis; contact us if you require
this for any part of the application and hiring process.
Once your application package and online questionnaire is received
you will receive an acknowledgement email. You are responsible for
checking status updates and notifications in USAJOBS. Hard copy
notifications will not be sent to you. You may check the status of
your application for this position at any time by logging onto the
USAJOBS "My Account" tab and clicking on "Application Status." For
a more detailed update of your application status, you may click on
"more information." Please notify us if your contact information
changes after the closing date of the announcement. If your email
mailbox is full or blocked (SPAM) you may not receive important
communication that could affect your consideration for this
Fair & Transparent
The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Keywords: Internal Revenue Service, Clearwater , Intake Technician (Bilingual-Spanish) (12 Month Roster), Other , Clearwater, Florida
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