Account Representative

Company: T S E INDUSTRIES INC.
Location: Clearwater
Posted on: January 17, 2023

Job Description:

Description: Starting Wage $17.00 to $18.00 per hour DOESUMMARY Fast paced customer service and account management office in a dynamic manufacturing environment. Handle inbound phone calls and emails from new and legacy customer base to develop and maintain customer relationships. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties as assigned.

• Communicate with new and existing customer base by phone, email, fax and occasionally in person to field manufactured part requirements
• Utilize Epicor E-10 ERP software to input new quotes and orders
• Read & interpret Solidworks CAD drawings with the assistance of in-house engineering team
• Determine best materials for customer applications
• Act as liaison for all internal support departments including engineering, production, procurement, accounting, shipping & logistics, scheduling and management
• Participate in daily production meetings to prioritize job schedule according to customer need
• Follow up on quotes not yet won
• Keep customers apprised of order status from time of inception through ship date
• Work to meet budget target as communicated in daily sales performance updates
• Definite emphasis on being a true team player in this unique engineered polymer (think plastics and rubber) industry!
• Uphold customer service standards set by TSE as a true industry leaderTeamwork is essential for TSE's continued success, so Teamwork is an essential function of every employee's job. Teamwork drives positive results every day. Teamwork promotes positive customer relations and results in exceeding the expectations of our customers. Teamwork benefits every employee since it grows our business and increases our sales. With Teamwork, we all succeed. Without it, we all suffer. Teamwork with co-workers in the same department is just the beginning. Teamwork with every other employee, department and division is the Teamwork that is required to succeed. WE ARE TSE. Requirements: SAFETY TRAINING To perform this job successfully, an individual must complete and maintain the following Safety Training requirements.General Safety Orientation QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCEOne year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLSAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to communicate effectively. . MATHEMATICAL SKILLSAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. REASONING ABILITYAbility to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use their hands, fingers, and arms. Employee is regularly required to talk and/or hear. Employee must be able to lift and/or move up to 50 lbs. The employee is expected to use a team lift approach or the appropriate equipment for items weighing > 50 lbs. Specific vision abilities required include close vision, depth perception and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The employee must be able to work closely with others due to the fact that there are several people in the office.
  
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Keywords: T S E INDUSTRIES INC., Clearwater , Account Representative, Other , Clearwater, Florida