Customer Support Specialist- Virtual

Company: Lincare
Location: Clearwater
Posted on: November 26, 2022

Job Description:

Lincare is the nation's leading provider of oxygen, durable medical equipment and clinical respiratory services. We are currently seeking *Customer Support Techs* to join our team in Clearwater, Florida.

*Customer Support Techs *will work onsite at our corporate headquarters and virtually oversee the set-up of medical equipment/CPAP machines for our patients in their home.

*Tasks: *

* Perform patient CPAP machine set-ups in a timely and professional manner
* May also perform set-up of oxygen equipment and other durable medical equipment remotely
* This includes completion of all required documentation
* Instruct patient on the safe and proper use of equipment
* Complete 48-hour CPAP Compliance report
* Follow applicable policies and procedures of Lincare, including those in the Safety & Regulatory Manual including General Safety
* Complete all necessary paperwork and instruction of equipment using DocuSign and SameSurf for remote patients
* Equipment Technicians are part of our Clearwater Virtual team
* This is not a remote position
* Employee is required to work out of our corporate headquarters in Clearwater

*Qualifications: *

* Must have good interpersonal, verbal, and written communication skills
* Must be computer-literate
* Must be able to read and interpret instructions, effectively communicating them to patients
* Must have a high school diploma or equivalent
* Valid driver's license
* Customer Service experience
* Must type at least 35 wpm

Job Type: Full-time

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Paid training
* Tuition reimbursement
* Vision insurance
Medical specialties:
* Home Health
* Pulmonology
Schedule:
* Monday to Friday

Ability to commute/relocate:
* Clearwater, FL 33764: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: Lincare, Clearwater , Customer Support Specialist- Virtual, Other , Clearwater, Florida