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Customer Support Specialist

Company: PostcardMania
Location: Clearwater
Posted on: November 26, 2022

Job Description:

*Customer Service Representative Job Description*

Rapidly growing company in CLEARWATER, FL looking for an Account Manager
Are you interested in joining one of Tampa Bay's Top Workplaces (for 10 years in a row) that provides on-the-job training and a fun, high-energy atmosphere? If you said yes, then look no further!!!!

*YOUR MISSION: *
To "WOW!!" our clients by helping get their marketing campaigns running smoothly. You are the customer's main point of contact after they purchase their order, all the way until completion. This includes being the liaison point between the customer and our design team, mailing list experts, and our printing and mailing area teams, as well. This is a fast-paced position and requires a lot of multi-tasking and decision making. The Account Managers must be detail-oriented and organized to ensure the client's deadlines are met. This position is responsible for ensuring that the customer is serviced perfectly and is very happy with their order!

Ultimately, we strive for flawless, 5-star customer service.

*REQUIRED/DESIRED SKILLS AND QUALIFICATIONS: *
--- Minimum 5 years experience in customer service roles.
--- Ability to type with speed and accuracy (at least 40 wpm).
--- Basic Knowledge of Microsoft Office Suite, specifically Outlook & Excel.
--- Positive outlook that can be felt by our customers and our co-workers.
--- Reliable and responsible, the customer and the company count on this.
--- Ability to coordinate data coming from various sources.
--- Ability to multi-task and correctly prioritize without stressing out!
--- Must be able to keep composure if there's a tight deadline or pressure.
--- Excellent team player and willing to help others as needed.

*WORK HOURS: *
--- Full-time in-office position
--- Monday - Friday from from 9:00am -6:00pm with an hour lunch

*COMPENSATION: *
--- Pay is $18.00/hr to start
--- $19.00-19.25 with favorable review after training and completing regular job duties
--- Bonus up to $400 per month after 3-6 months

*BENEFITS & PERKS: *
--- Medical, dental and vision
--- 401K
--- Short and Long Term Disability
--- Paid Vacation time that increases with longevity
--- 6 paid holidays (NY Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas)
--- Incredible company culture that provides a relaxed yet super productive work environment

*WHO WE ARE: *

Here at PostcardMania, we help businesses all over the country to expand through the use of direct mail marketing techniques such as postcards, web marketing, mailing list acquisition and more!

Check us out here - https://www.youtube.com/watch?v=LAEfOHy0Tfk

*POSTCARDMANIA BACKGROUND: *

* Our CEO built this company so people can enjoy coming to work every day.
* We have an in-house cafe, yoga and fitness classes in addition to all of the normal benefits like insurance, PTO, and on-the-job training.
* We have over 350 employees
* We are a fast-moving group of EXTREMELY hard workers.

*WE HAVE A STRICT POLICY AT POSTCARDMANIA: NO NEGATIVE CHATTER AND NO OFFICE POLITICS*

*DRUG & NICOTINE FREE WORKPLACE*

This company is a Florida Drug Free Workplace and nicotine-free workplace. The company requires all employees to complete a pre-employment 6 panel drug screen and nicotine screen; employment status will be dependent on ability to pass this screening on a pass/fail basis.

*OPEN HOUSE*

You can use the opportunity to tour our facility and get an idea of what it is like to work for PostcardMania before applying: http://www.postcardmania.com/openhousemania.com/openhouse

*APPLY TODAY for immediate consideration!*

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Paid training
* Vision insurance
Schedule:
* Monday to Friday
Supplemental pay types:
* Commission pay

Work Location: One location%58047475%

Keywords: PostcardMania, Clearwater , Customer Support Specialist, Other , Clearwater, Florida

Click here to apply!

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