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Front Desk Associate

Company: Sasha Clearwater
Location: Clearwater
Posted on: November 24, 2022

Job Description:

The hotel front desk night auditor is the main person to interact with guests with regular front desk shifts running 7am to 3pm or 3pm to 11pm when needed. As the friendly face of the property, the hotel front desk has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home.

A Day in the Life:

* You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner.
* You will maintain positive guest relations at all times.
* You will resolve guest complaints and ensure guest satisfaction.
* You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
* You will process all guest check-ins, and verify registration information with the guest.
* You will handle overbooked or 'walked' guests.
* You will accept and record wake-up call requests.
* You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
* You will resolve discrepancies on the room status report with housekeeping.
* You will train with and learn Food and Beverage operations to fill in as needed.

Requirements

* Previous experience working as a front desk agent or in a similar role
* A high school diploma or equivalent vocational training certificate
* Experience working at a hotel establishment (highly desired)
* Flexible schedule to work
* Proficiency with computers
* Basic math skills
* The ability to provide excellent customer service and maintain a professional demeanor at all times
* The ability to input and access information in the property management system and/or points-of-sale system
* Great verbal and written communication skills
* The ability to create a fun and supportive working environment

Job Types: Full-time, Part-time

Pay: $14.00 - $15.00 per hour

Benefits:
* Employee discount
* Flexible schedule
* Paid time off
Shift:
* Evening shift
Weekly day range:
* Monday to Friday
* Weekend availability

Ability to commute/relocate:
* Clearwater, FL 33762: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: Sasha Clearwater, Clearwater , Front Desk Associate, Other , Clearwater, Florida

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