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Customer Support Representative

Company: Rocket Print and Mail
Location: Clearwater
Posted on: November 24, 2022

Job Description:

Rapidly growing company in _ CLEARWATER, FL _ looking for a Customer Service Representative.

Are you interested in joining one of Tampa Bay's Top Workplaces (for 10 years in a row) that provides on-the-job training and a fun, high-energy atmosphere? If you said yes, then look no further YOUR MISSION: Your priority is to "WOW" our clients by helping get their jobs completed and mailed out in a timely manner. You'd be their point of contact right after they purchase their order, all the way until completion. This includes being the liaison point between the customer and our design team, and our mailing list/mailing area teams as well. The overall goal is to get the customers' orders sent out on time, to the intended audience, and at the best postage rates possible. (We teach you all about all of these things so don't fret!) REQUIRED/DESIRED SKILLS AND QUALIFICATIONS: Basic computer skills. Ability to proficiently follow customer's instructions Pleasantly communicating with customers on the phone as well as via e-mail Ability to navigate the computer system and e-mail system once trained Ability to type with speed and accuracy (at least 40 wpm). Basic Knowledge of Microsoft Programs such as Outlook, Excel, etc. Excellent team player and willing to help others as needed. Ability to coordinate data coming from various sources Detail oriented! WORK HOURS: Full-time in-office position Monday - Friday from 9:00am -6:00pm with an hour lunch COMPENSATION: Pay is $18/ hour to start Pay increases available upon performance reviews. BENEFITS & PERKS: Medical, dental and vision 401K Short and Long Term Disability Paid Vacation time that increases with longevity 6 paid holidays (NY Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas) Incredible company culture that provides a relaxed yet super productive work environment WHO WE ARE: Here at PostcardMania, we help businesses all over the country to expand through the use of direct mail marketing techniques such as postcards, web marketing, mailing list acquisition and more!Check us out here - POSTCARDMANIA BACKGROUND: Our CEO built this company so people can enjoy coming to work every day. We have an in-house cafe, yoga and fitness classes in addition to all of the normal benefits like insurance, PTO, and on-the-job training. We have over 300 employees. We are a fast-moving group of EXTREMELY hard workers. WE HAVE A STRICT POLICY AT POSTCARDMANIA: NO NEGATIVE CHATTER AND NO OFFICE POLITICS DRUG & NICOTINE FREE WORKPLACE This company is a Florida Drug Free Workplace and nicotine-free workplace. The company requires all employees to complete a pre-employment 6 panel drug screen and nicotine screen; employment status will be dependent on ability to pass this screening on a pass/fail basis. OPEN HOUSE You can use the opportunity to tour our facility and get an idea of what it is like to work for PostcardMania before applying: APPLY TODAY for immediate consideration! Job Type: Full-timePay: From $18.00 per hourBenefits: 401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insuranceSchedule: Monday to FridaySupplemental pay types: Bonus payExperience: Customer service: 1 year (Preferred)Work Location: One location

Keywords: Rocket Print and Mail, Clearwater , Customer Support Representative, Other , Clearwater, Florida

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