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IT Field Support Specialist

Location: Clearwater
Posted on: November 19, 2022

Job Description:

About the Company:Since opening its first store in 1975, Pinch A Penny, A POOLCORP Company,has become the largest franchised retail pool, patio and spa company. This first store evolved into a full-time, full-service retail pool supply store offering everything needed to operate and enjoy a swimming pool or spa. With our rapid growth we have been able to hire over 300 employees from Marketing directors, sales associates to machine operators and maintenance mechanics. We are proud to serve our community and be an employer of choice. We believe in recognizing our employees for their hard work and encourage work-life balance.Benefits:At PinchAPenny/ POOLCORP you'll find plenty of excellent career advancement and training opportunities to support your career growth. Our generous benefits package includes medical, dental, vision, prescription coverage, 401 (k) with 4% company match, education reimbursement, paid time off, and more! As a company, we value integrity, trust, diversity, and ingenuity in everything we do, including our employees. Our family-oriented, hometown culture is supported by a stable, growing company - giving you the best of all worlds.Pay Range: $55-$65kAbout the Role:Requires a technical individual who can provide exceptional I.T. support to our growing franchise chain. Our technicians travel all over the Southeast region performing hardware installs, new store builds, service calls, and on-site training. This is a great opportunity for anyone looking to join a dynamic I.T. team and use a variety of technologies and techniques to support our growing brand. This position reports to the IT Retail Support Manager. Responsibilities:

  • Available to work weekends
  • Provide customer service and technical support to over 260 franchise locations
  • Provide remote desktop support for Windows 10, off-the-shelf, and proprietary software
  • Troubleshoot hardware, software, printing, and network issues
  • Setup Local Area Networks and VPN connections
  • Monitor VPN connections, and internet up time
  • Act as a customer liaison for HP, Internet Service Providers, and Credit Card Processors
  • Image computers using imaging software
  • Travel on-site for hardware installations, break fix, and new store build outs
  • Travel on-site to train users on off-the-shelf, and proprietary software
  • Terminate and test CAT5 network cable
  • Conform to Pinch A Penny installation standards and quality controlCandidate Requirements:
    • Bachelor's degree in Information Systems or 3 years of I.T experience
    • Clean driving record
    • Excellent troubleshooting skills
    • Able to work independently and in a team
    • Fluent knowledge in windows, proficient knowledge in Active Directory, Hyper-V or virtualization, Powershell or Scripting, MSSQL or database queries preferred.POOLCORP/PinchAPenny is a drug-free company and an EOE, M/F/V/D.

Keywords: POOLCORP, Clearwater , IT Field Support Specialist, Other , Clearwater, Florida

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