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Claims Customer Service Representative I

Company: Integrity Marketing Group
Location: Clearwater
Posted on: November 19, 2022

Job Description:

ABOUT INTEGRITY Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products with a data and technology focus. We are an omnichannel insurtech company innovating insurance with a singular purpose: to help people protect their life, health and wealth so they can make the most of what life brings. Headquartered in Dallas, Texas, Integrity is committed to making insurance simpler and more human, so everyone can plan for the good days ahead. Integrity's 5,500 employees currently support over 420,000 independent agents who serve the needs of more than 2.2 million clients annually. For more information, visit
Insurance Administrative Solutions (IAS) is a third-party provider of comprehensive administrative solutions for our clients in the insurance industry. We offer a business process outsourcing solution that helps insurers optimize administrative workload, bolster their industry
expertise, leverage emerging technologies, and streamline operations. With strong industry knowledge, we deliver value to our customers by providing compassionate customer service, efficient processing, and quality results. Here at IAS, we embrace the fact that great things are only accomplished by working as a team. We believe that all of our employees have valuable input no matter the level. Our highly
collaborative team environment offers each of our employees a place where they can excel. JOB SUMMARY: Examine, perform, research and make the decisions necessary to properly adjudicate telephone and written inquiries. Interpret contract benefits in accordance with specific claims processing guidelines. Communicate problems identified relevant to the claims processing system to the appropriate people. Receive, organize and make daily use of information regarding benefits, contract coverage, and policy decisions. Maintain external contacts with policyholders, providers of service, agents, attorneys and other carriers as well as internal contacts with peers, management, and other support areas with a positive and professional approach. Candidate must be local. This is not a remote position, at this time. ESSENTIAL DUTIES & RESPONSIBILITIES (other duties may be assigned as necessary):

  • Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach.
  • Provide claim status to policyholders or providers with a positive and professional approach.
  • Send out refund request letters and follow-up as necessary.
  • Produce correspondence to customers.
  • Answer calls as required by company policy in a helpful, professional, timely manner.
  • Place outgoing calls as needed to provide or obtain information.
  • Document (written/on-line) all calls while in progress.
  • Transfer calls to employees in other departments as required to meet customer needs.
  • Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail.
  • Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards.
  • Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts. EDUCATION/EXPERIENCE:
    • High School Diploma or GED equivalent
    • Minimum of one (1) year related experience in a fast paced call center required.
    • Experience in medical/insurance preferred.
    • Experience with Medicare Supplement preferred. Benefits:
      • Medical/Dental/Vision Benefits first of the month after hire date
      • 401(k) Company matching and contributions are immediately vested
      • 15 days PTO after 90 days
      • Referral program
      • 11 Paid Holidays
      • Employee Assistance Program
      • Tuition Reimbursement Schedule:
        • Monday to Friday
        • 37 hour work week Integrity and IAS are equal opportunity employers. PI195706996

Keywords: Integrity Marketing Group, Clearwater , Claims Customer Service Representative I, Other , Clearwater, Florida

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