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Call Center Representative

Company: e-TeleQuote Insurance
Location: Clearwater
Posted on: September 23, 2022

Job Description:

Overview:Our company mission is to help Medicare beneficiaries select the right Medicare plan for their needs. We are dedicated to the goal of making Medicare selection easy through our brand easyMedicare. We're entering the year with a strong base of hundreds of U.S.-based licensed insurance sales agents; recruitment strategies to onboard hundreds more; and a cross-functional, global support network to support advanced operational and corporate activities. With such high growth, we are thoughtfully advancing our e-TeleQuote easyMedicare family to meet the diverse and sophisticated needs of our multi-continent employee population.About the Position:Call Center Representatives are the first point of contact that many of our clients and prospects have with our company. We're looking for kind, welcoming individuals to greet the Medicare beneficiaries - many of whom are senior citizens - who call us to learn more about their healthcare coverage options. Using a series of scripted questions, you'll determine what kind of help each caller needs and direct their calls to the appropriate department, collect information from the caller, and/or take a message so the right person can call them back.In our highly regulated industry with connections to healthcare, Call Center Representatives must be comfortable having all calls recorded and activities on their computers, NOTE: This is not a sales position. This role supports our team of hundreds of licensed insurance agents.Work ScheduleThis position is temporary and has a beginning and end date starting on September 27 and an anticipated end date of December 7th. Work hours are 9am - 6pm, Monday - Thursday and Friday 9am - 4pmTasks and ResponsibilitiesAnswer inbound calls, voicemails, and emails from customers and prospects.Follow scripts to determine caller needsComplete steps to collect information, transfer calls and/or take messagesEnter or update information in CRM (customer relationship management system)Schedule and reschedule appointments for insurance agents and customer service agents

QualificationsStrong phone skills and etiquetteStrong verbal and written communication skillsGood computer skillsSome typing skills (30 words per minute)Physical RequirementsMust be able to hear and speak clearly in order to communicate information to clients and staff.Must be able to have vision adequate to read documents, a computer screen, registration forms and other clinic documents.Manual dexterity: the ability to lift at least 20 pounds; and the ability to sit or stand for extended periods.Ability to perform essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. This position currently requires office presence in our company headquarters Clearwater, FL office. EOE AA/M/F/Vet/Disability PI192244548

Keywords: e-TeleQuote Insurance, Clearwater , Call Center Representative, Other , Clearwater, Florida

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