Therapy Services Preresentative - Float
Company: ORTHOPAEDIC ASSOCIATES OF WEST FLORIDA
Location: Clearwater
Posted on: August 7, 2022
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Job Description:
Position at Orthopaedic Associates of West Florida,
ClearwaterJob DescriptionThe Therapy Front Representative is
responsible for all aspects of Therapy front end office functions
from greeting the patient on the first visit, through their final
visit at discharge. Major areas of the Front Desk Representative
include benefit verification and authorization, patient financial
responsibility collection, Therapy chart maintenance, patient
scheduling, financial end of day collection reconciliation, and
patient follow up on all Business Office related functions
regarding Therapy Visits.Key Responsibilities:Provide Excellent
Customer Service at all times.Obtain therapy benefits for all
patients walk over splints for patients.Monitor current therapy
prescriptions for expired or fulfilled therapy
prescriptionsRetrieve voice messages and ensure all calls are
returned promptly and professionallyEnsure good communication with
Therapists regarding all patient matters.Contact any patients that
should be advised of issues regarding their insurance such as:
terminated coverage, therapy visits not authorized, etc in advance
before the patients appointment.Keep work area tidy free from
clutter always.Check and respond to all voicemail messages.Cross
train in all therapy front desk areas.Attend and participate in the
monthly staff and FD meetings in your clinic.Perform job duties
with professionalism and courtesy at all timesEnsures that all
tasks are completed before leaving at the end of your schedule
shift.Acknowledge and greet all patients upon arrival to the
Therapy department.Collect all co-payments, co-insurance and
deductibles at the time services are rendered.Explain in detail all
new patient paperwork including benefits to all new patientsDaily
chart preparation for all new and continued patients.Prepare all
patient charge tickets for Business Office processing.Follow up on
all inactive patients.Schedule all Therapy New and Established
patients per the Therapy Plan of Care.Communicate well with
patients, visitors, and all FOI team membersComplete Chart
Discharge procedures and prepare for Medical Records.Distribute and
Collect Mail 2 times a dayAssure compliance with all company plans,
policies and procedures set forth by the Florida Orthopaedic
InstituteAll other duties as assigned.QualificationsHigh School
Diploma or equivalent.Must have excellent customer service
skills.Ability to multi-taskMinimum 1 year experience in the
medical environment
Keywords: ORTHOPAEDIC ASSOCIATES OF WEST FLORIDA, Clearwater , Therapy Services Preresentative - Float, Other , Clearwater, Florida
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