Customer Support Representative

Company: CallPass
Location: Clearwater
Posted on: July 31, 2022

Job Description:

Job Description CallPass LLC is the leading provider of GPS Tracking Devices and Solutions, helping Finance Companies and Car Dealers more effectively mitigate risk. As we continue to grow our Customer and Technical Service Departments, we---re seeking qualified candidates for Customer Support. The ideal candidate will possess strong organizational skills and have the ability to work with technology and telecommunications with comfort. A technical or IT background is a plus Benefits: --- Paid every Friday --- Medical/Dental/Vision insurance --- Accrue PTO from date of hire --- Advancement opportunities --- we promote from within Duties and Responsibilities: --- Receive inbound service calls and make outbound return calls to customers in order to provide assistance and answers when needed --- Communicate with customers through email, phone, and a ticketing system with the use of proper communication terms in English and/or Spanish --- Manage data and communication flow from vendors and partners --- Provide support to sales, marketing, engineering, development and operations manager --- Process service agreement including contracts and orders --- Provide service to customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise in the order fulfillment process Skills and Abilities: --- Knowledge of Database or Queue call management --- Basic knowledge of Microsoft Office, Excel, computer, email and website and navigating multiple open tabs --- Empathy and patience with difficult callers --- Strong communication skills in both English and Spanish --- Ability to multitask and work with numerous interruptions in a sometimes-noisy environment --- Minimum of 1-year customer service experience --- You will demonstrate conflict management skills and maintain professional composure

Keywords: CallPass, Clearwater , Customer Support Representative, Other , Clearwater, Florida