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Automotive Service Advisor

Company: Crown Acura - Clearwater, FL
Location: Clearwater
Posted on: May 16, 2022

Job Description:

Crown Honda in Pinellas Park, FL has an opportunity for an experienced Service Advisor!The position interacts daily with a range of people including customers, service technicians, service managers, parts associates, parts managers, sales associates, and sales managers to name a few.

A friendly and outgoing manner as well as excellent customer service skills is essential to be successful in this position.

If you think you have what it takes - including ONE to THREE years of experience in this position, apply today!

Crown Automotive Group is a 2022 Tampa Bay Top Workplace and a family-owned dealership group comprised of 34 award-winning franchises under 21 rooftops. Headquartered in St. Petersburg, Florida, we also have dealership groupings in Tallahassee, Florida; Chattanooga and Cleveland, Tennessee; and Dublin, Ohio.

We consistently provide our customers with the best value and customer service, and we need exceptional people to join our team!

Once you are part of our team, we prefer to promote from within here at Crown. Many of our managers rose through the ranks this way.

The opportunities at Crown are truly limitless!

If you believe there is a "Better Way to Work" and would like to be a part of our world class team, click to apply now.Here's some of what we offer:

  • Medical, dental and vision insurance
  • Paid Time Off (PTO)
  • Short- and long-term disability coverage
  • Life insurance
  • Flexible spending accounts
  • 401K w/ company match
  • The stability of an established company
  • Opportunity for growth and advancement
  • Opportunities to serve your community
  • A safe and environmentally conscious work environment

    • Meet predetermined service sales objectives
    • Meet predetermined customer satisfaction score objectives (CSI)
    • Schedule service appointments - obtain customer and vehicle data prior to arrival
    • Greet customers in a timely, friendly manner and obtain vehicle information
    • Write up / Enter vehicle problems accurately and clearly on repair order (written/computer)
    • May test drive vehicles
    • Recommend additional necessary service
    • Provide complete and accurate written cost estimate for labor/parts
    • Maximize product knowledge
    • Explain completed work to customer
    • Implement and maintain quality control process
    • Other duties as part of description and as per company/department needs

      • MINIMUM One to Three Years' Experience as an automotive service advisor
      • Basic knowledge of automotive repairs
      • Proficient on the computer
      • Operate both standard and automatic vehicles
      • Provide non-technical explanation of technical repairs to customers
      • Identify the PRIME item the customer wants repaired and analyze the customers' problems and needs
      • Ability to work outdoors, stand, walk, and climb in and out of vehicles for extended periods of time
      • Friendly and outgoing manner
      • Demonstrated customer service skills
      • Strong work ethic AND Ability to work a predictable and consistent work schedule as determined by management and business needs
        • May regularly involve weekend days.
        • Strong attention to detail
        • Successful applicants must:
          • Be able to able to pass pre-employment background checks such as (but not limited to) reference checks, motor vehicle record checks and drug testing.
          • Hold a current, valid driver license and have a clean driving record
          • Be able to verify their eligibility to work in the USA


            Build a rewarding new career with Crown Automotive Group! Apply now!

            Thank you for your interest in working at Crown!

            Why choose Crown?Crown Automotive is family owned since 1969.
            We care, and it's important for us to support our community in a big way like Habitat for Humanity, Pinellas Education Foundation, Feeding Children Everywhere, John's Hopkins All Children's Hospital, the National Pediatric Cancer Foundation and H. Lee Moffitt Cancer Center, to name a few.
            We're the official automotive dealers of the Rays and the Tampa Bay Lightning. Recognized as a Top Workplace in 2021 and 2022 by the Tampa Bay Times.Crown is an award winning team in the constantly changing automotive space and a growing company.
            We are proud of our company and team!


Keywords: Crown Acura - Clearwater, FL, Clearwater , Automotive Service Advisor, Other , Clearwater, Florida

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