ClearwaterRecruiter Since 2001
the smart solution for Clearwater jobs

Collector I

Company: PODS
Location: Clearwater
Posted on: January 12, 2022

Job Description:

Job Description JOB SUMMARY Responsible for working with assigned Franchises by notifying or locating customers with delinquent accounts and attempting to secure payment. Coordinate all collections efforts to include customer service, handling escalated calls and providing problem-solving assistance, maintain detailed records, and communicate with both Corporate and Franchise locations. ESSENTIAL DUTIES AND RESPONSIBILITIES Contact delinquent account customers; document the status of customer and the collection efforts Confers with customer by telephone in attempt to determine reason for overdue payment Mail form letters to customers to encourage payment of delinquent accounts Ensures auction and collection procedures are in compliance with Federal and State Lien Laws and consistent with our standards Review final pick-up and redelivery customers on day calendar report, recommend necessary action Review Accounts Receivable aging and perform necessary collection activities Submit semi-monthly aging report with collection notes to supervisor and respective Franchisee Process credit card or ACH payments Place customers in auction status and provide the finalized list to the Auctions team Submit recommendation for closed accounts with outstanding balances for potential write off to bad debt Review bankruptcy documentation for any customer who may file bankruptcy May perform other duties and responsibilities as assigned MANAGEMENT & SUPERVISORY RESPONSIBILTIES Typically reports to Management. Direct supervisor job title(s) typically include: Mgr - AR Collections Job is NOT directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management) Job Requirements JOB QUALIFICATIONS: Essential Skills, Abilities and Example Behavior(s) SOLVE PROBLEMS: Able to apply both rational and creative processes and approaches to identify root causes of problems and solutions DELIVER QUALITY RESULTS: Able to deliver top quality service to all customers (internal and external); Able to ensure all details are covered and adhere to company policies; Able to strive to do things right the first time; Able to meet agreed-upon commitments or advises customer when deadlines are jeopardized; Able to define high standards for quality and evaluate products, services, and own performance against those standards DELIVER EXCEPTIONAL CUSTOMER SERVICE: Able to demonstrate sensitivity to customer needs (both internal and external) and proactively address customer needs; Able to make customer satisfaction a high priority TAKE INITIATIVE: Able to exhibit tendencies to be self-starting and not wait for signals; Able to be proactive and demonstrate readiness and ability to initiate action; Able to take action beyond what is required and volunteers to take on new assignments; Able to complete assignments independently without constant supervision ACT WITH INTEGRITY: Able to demonstrate uncompromising adherence to ethical principles; Able to demonstrate honesty in all actions; Able to admit and correct mistakes promptly; Able to assume full responsibility and accountability for own actions LISTEN: Able to actively listen and convey understanding of the comments and questions of others; Able to understand the situations, viewpoints and feelings of others before expressing own view WRITE PROFICIENTLY: Able to convey information clearly and effectively through both formal and informal documents; Able to write in a well-organized and concise, yet complete, format; Able to use vocabulary appropriate for the audience; Able to constructively review and edit the written work of others BE PROFESSIONAL: Able to project a positive, professional image with both internal and external business contacts; Able to create a positive first impression; Able to gain respect and trust of others through personal image and demeanor PROFICIENT COMPUTER USER: Able to keyboard, navigate a desktop, type, perform data entry and use required software applications to produce basic correspondence, electronic communication, presentations and maintain spreadsheets and databases. Able to operate general office equipment including company telephone system JOB QUALIFICATIONS: Education & Experience Requirements Bachelor's degree (B. A.) or 0-2 years experience Possess math skills sufficient to perform required duties Or an equivalent combination of education, training or experience PHYSICAL REQUIREMENTS Ability to sit at a desk and use a computer for up to 8 hours a day; Ability to use hands and fingers to type on a keyboard and use a mouse to navigate; Vision sufficient to view small details on a computer monitor Ability to stand and walk up to 8 hours a day; Ability to stoop, bend and lift boxes weighing up to 50 lbs. Ability to hear and verbally communicate using a telephone handset and/or connected headset device WORKING CONDITIONS Regular business hours. Some additional hours may be required. Travel requirements: Negligible Climate-controlled office environment during normal business hours. Regular attendance and punctuality required May be subject to pre-employment criminal background check and/or drug screening as well as random drug screenings in accordance with company policy DISCLAIMER The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job. Equal Opportunity, Affirmative Action Employer PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law. It is essential for us to work in an atmosphere of friendly cooperation; it is your responsibility to: -- - - Ask your direct supervisor for an explanation of anything you do not understand.-- - - Attend Orientation class and any required training sessions.-- - - Read your job description and Associate Handbook; sign the required acknowledgement documents and return to HR.-- - - Ask any questions about these items as well as any information given to you at meetings and through individual or group instructions, which will assist your understanding of this position.

Keywords: PODS, Clearwater , Collector I, Other , Clearwater, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Clearwater RSS job feeds