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Account Representative

Company: Ultimate
Location: Clearwater
Posted on: January 12, 2022

Job Description:

JOB SUMMARY:An Account Representative. provides on-going exceptional service and sales support to existing and prospective customers. -Works with Account Managers to prepare quotes, conduct follow up, and process orders. Must record and verify accurate customer information, enter and track activities by computer, while always exceeding customers' needs and expectations. -Develops superior relationships with customers by ensuring that product quality, timeline and cost requirements are met. -Coordinates with other departments and adheres to quality control and work instruction practices to add value for customers and revenue for the company as a profitable business.GENERAL RESPONSIBILITIES:-Works with Account Managers to achieve ultimate satisfaction of both prospective and current customers. Primary contact point for customers, current and new. -Work is conducted primarily in an assigned territory with flexibility to change as needed.- Professional customer follow up on quotes, order expedites and sample requests. Organized tracking of customer projects. -- Quote preparation for existing and new customers based on information from factory vendors and company's Configuration Department.- Reviews customer contracts/purchase orders along with Account Manager's to ensure that quality, time line and cost requirements are met.- New order entry carefully verifying that part numbers are correct and that the design process is complete. Constantly paying strict attention to the company's work instructions.- Ongoing interaction with Material Management and Purchasing to verify factory and vendor delivery dates, keeping the customer always informed. -- Assures that all parts are on hand through the Inventory Department, requesting production priority as needed when releasing an order.- Verify the customer's method of order shipment and reviewing credit term information as needed.- Building solid customer relations, providing exceptional service, follow up on future orders, conveying changes, supplying quotes and samples, and initiating RMAs as needed.- Responsible for handling customer returns by advising customers of the evaluation results, providing them disposition options for the RMA, and following up with the customer as necessary to ensure RMA's are processed through the system in an effective and efficient manner. -- Responsible for handling customer complaints via the Customer Feedback Procedure, to ensure that every customer complaint is addressed and documented to the customers and company's satisfaction.- Assembles appropriate data and reviews reports in ERP system necessary to track sales activities.- Maintains customer files.QUALIFICATIONS AND SKILLS:- Superlative organizational skill and precise attention to detail.- Minimum 3 years inside sales/customer service experience in industrial/technical market.- Excellent verbal and written communication skills.- Strong knowledge of PC applications and a computer based ordering system.- Ability to work multiple priorities in a fast-paced environment.- Strong problem solving skills.- Excellent follow through skills.- Personable, friendly, approachable with a great attitude and solid work ethic.EXPERIENCE:Associate degree in applied science preferred.We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Keywords: Ultimate, Clearwater , Account Representative, Other , Clearwater, Florida

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