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Collector I

Company: PODS
Location: Clearwater
Posted on: January 11, 2022

Job Description:

Job Description JOB SUMMARY Responsible for working with assigned Corporate and Franchises locations by notifying or locating customers with delinquent accounts and attempting to secure payment. Coordinate all collections efforts to include customer service, handling escalated calls and providing problem-solving assistance, maintain detailed records, and communicate with both Management and Sales team members. ESSENTIAL DUTIES AND RESPONSIBILITIES Field Inbound calls from delinquent account customers generated by outbound calls and letters Document the status of customer accounts and all collection efforts Document any payment arrangements made with customer Encourage payment/Settlement of delinquent accounts and assure all documents are scanned onto the account May perform other duties and responsibilities as assigned MANAGEMENT & SUPERVISORY RESPONSIBILTIES Typically reports to Management. Direct supervisor job title(s) typically include: AR Collections Compliance Manager Job is NOT directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management) JOB QUALIFICATIONS: Essential Skills, Abilities and Example Behavior(s) SOLVE PROBLEMS: Able to apply both rational and creative processes and approaches to identify root causes of problems and solutions DELIVER QUALITY RESULTS: Able to deliver top quality service to all customers (internal and external); Able to ensure all details are covered and adhere to company policies; Able to strive to do things right the first time; Able to meet agreed-upon commitments or advises customer when deadlines are jeopardized; Able to define high standards for quality and evaluate products, services, and own performance against those standards DELIVER EXCEPTIONAL CUSTOMER SERVICE: Able to demonstrate sensitivity to customer needs (both internal and external) and proactively address customer needs; Able to make customer satisfaction a high priority TAKE INITIATIVE: Able to exhibit tendencies to be self-starting and not wait for signals; Able to be proactive and demonstrate readiness and ability to initiate action; Able to take action beyond what is required and volunteers to take on new assignments; Able to complete assignments independently without constant supervision ACT WITH INTEGRITY: Able to demonstrate uncompromising adherence to ethical principles; Able to demonstrate honesty in all actions; Able to admit and correct mistakes promptly; Able to assume full responsibility and accountability for own actions LISTEN: Able to actively listen and convey understanding of the comments and questions of others; Able to understand the situations, viewpoints and feelings of others before expressing own view WRITE PROFICIENTLY: Able to convey information clearly and effectively through both formal and informal documents; Able to write in a well-organized and concise, yet complete, format; Able to use vocabulary appropriate for the audience; Able to constructively review and edit the written work of others BE PROFESSIONAL: Able to project a positive, professional image with both internal and external business contacts; Able to create a positive first impression; Able to gain respect and trust of others through personal image and demeanor PROFICIENT COMPUTER USER: Able to keyboard, navigate a desktop, type, perform data entry and use required software applications to produce basic correspondence, electronic communication, presentations and maintain spreadsheets and databases. Able to operate general office equipment including company telephone system Job Requirements JOB QUALIFICATIONS: Education & Experience Requirements High School diploma or equivalent, some college desirable 1-2 years' collection/customer service experience Possess math skills sufficient to perform required duties Or an equivalent combination of education, training or experience PHYSICAL REQUIREMENTS Ability to sit at a desk and use a computer for up to 8 hours a day; Ability to use hands and fingers to type on a keyboard and use a mouse to navigate; Vision sufficient to view small details on a computer monitor Ability to stand and walk up to 8 hours a day; Ability to stoop, bend and lift boxes weighing up to 50 lbs. Ability to hear and verbally communicate using a telephone handset and/or connected headset device WORKING CONDITIONS Regular business hours. Some additional hours may be required. Travel requirements: Negligible Climate-controlled office environment during normal business hours. Regular attendance and punctuality required May be subject to pre-employment criminal background check and/or drug screening as well as random drug screenings in accordance with company policy

Keywords: PODS, Clearwater , Collector I, Other , Clearwater, Florida

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