Architect IV - Salesforce Solutions
Posted on: November 22, 2021
Job Description JOB SUMMARY This position is responsible for
candidate to lead and contribute to delivering POD's end-to-end
modernization. This position requires expert level knowledge and
experience in architecting and designing Salesforce instances,
implementing solutions in Salesforce, and drive the Customer
Relationship and Customer Experience portfolios. We are looking for
multi-talented professional consultant with deep technical
backgrounds, experience in building world-class cloud solutions and
strong leadership skills.The incumbent performs as the
highest-level subject matter expert in saleforce architecture,
managing projects and taking major responsibility for the
engagement of personnel, work products, standards, policies, and
use of information technology assets. The incumbent is expected to
identify and resolve the most complex work problems in a way which
supports or complements ongoing organizational efforts. The
incumbent provides guidance and leadership to achieve and maintain
superior customer service levels. Work routinely requires
technology leadership, initiative, creativity, and original
thinking. Assignments are generally performed independently or
under the general guidance of senior management with extensive
latitude for individual and team initiative, judgment, and
discretion. Candidate must be recognized as an expert in Salesforce
Architecture, with a demonstrated track record of leadership and
achievement. Candidate will possess the background, skills, and
experience to independently initiate and coordinate teams in
complex technology evaluations, proofs of concept, and prototyping
exercises. Candidate will also show demonstrated success in
implementing complex and paradigm-shifting technologies within
diverse organizations. Candidate will have at least 5 years
experience working for a company or governmental agency with at
least 300 employees (if private sector) or 500 employees (if
governmental agency). ESSENTIAL DUTIES AND RESPONSIBILITIES
- Understand business drivers and business capabilities (future
and current state), and determine corresponding architectural
designs and change requirements to drive the organization's
targeted business outcomes.
- Works with Product Managers, Business Stakeholders, Salesforce
Admins, Technical Delivery Teams and Leadership to design complex
cloud-based solutions using Salesforce and related
- Determine which Salesforce and third-party technologies to
leverage in customer's architecture landscape, based upon product
knowledge, industry experience, industry standard EA frameworks,
and Salesforce EA methodologies.
- Provide reliable and trusted -data rich- points of view of
relatable customer transformations in the industry i.e. how other
customers with similar needs have succeeded in their
- This position owns the solution architecture and design of
complex components including integrations, security, configuration
and custom development.
- Other duties may be assigned Partner with business stakeholders
to understand and articulate business priorities and strategies,
and translate them into enablement roadmaps, initiatives and
designs that can be effectively realized within given time,
technical and business constraints
- Ensure new and enhanced Salesforce features, functions and
capabilities are prioritized and applied to maximize business
- Responsible for ensuring that the system accurately meets the
defined expectations of the business including functional and
non-functional requirements, ensures that proper testing is
implemented, and that performance and security requirements are
monitored by working with implementation teams Collaborate with
team members to ensure Salesforce development teams follow best
practices when architecting, programming or documenting solutions.
This includes creating standards and documentation.
- Responsible to make recommendations for future state improved
processes and system designs
- Work closely with the program management office (PMO) or
project management office to ensure the execution of plans
corresponds with what is being promised. Job Requirements JOB
QUALIFICATIONS: Education & Experience Requirements
- Bachelor degree in computer science, system analysis or a
- Minimum of 8+ years of Salesforce implementation
- Candidate must have deep knowledge of Salesforce CRM and
- Candidate must have experience in leveraging solutions for
Large Volume Data using Apex and process automations
- Candidate must have experience in leveraging custom components
using Aura and lightning web components
- Candidate must have advanced understanding of the
Salesforce.com data model and how and when to create custom objects
vs. using Salesforce out-of-the-box functionality
- Candidate must have strong knowledge with designing,
optimization of salesforce service cloud implementation
- Candidate must have expert level understanding of the
Salesforce product suite including Service Cloud , Marketing Cloud,
Sales & Experience/Community Cloud as well as the Force.com
- Candidate must have experience with Salesforce configuration
- Candidate must have integration experience using both Web based
technologies (SOAP, REST) and Integration/Middleware tools such as
- Candidate must have experience with Release Management, Source
Control, and Deployment concepts and technologies such as ANT, SFDC
Metadata API, Jenkins, Git (Bitbucket) and DevOps in a Salesforce
- Candidate must have working knowledge of Salesforce Application
development including, Salesforce CRM, Salesforce Sales Cloud,
Salesforce Service Cloud, Salesforce Marketing Cloud.
- Candidate must have working knowledge of Custom Object Design,
Workflows and Approval Processes, APEX Triggers and Classes
Development and Deployment, Visualforce Page, Extension and
- Candidate must have knowledge of Lightning Conversion and
Component Development, Web Services and API integrations, Content
jQuery, Angular JS, AJAX and Aura frameworks.
- Candidate must have experience working on Demandware, Mulesoft,
and on various SFDC standard objects Accounts, Contacts,
Opportunities, Leads, Campaigns, Cases, Solutions, Communities,
Reports and Dashboards.
- Candidate must have past experience in developing solutions for
the Apttus Contract Lifecycle Management (CLM) and Configure, Price
Quote (CPQ) systems including X- Author for Word &Excel,
development of clause libraries and contract templates.
- Candidate must have past experience in
configuring/Customization of Lead Process and Case Management using
Sales Cloud and Service Cloud.
- Demonstrated understanding of strategic and new and emerging
technology trends, and the practical application of existing, new
and emerging technologies to new and evolving business and
- Demonstrated understanding of Agile methods and processes, and
capability of supporting agile project teams by providing advice
and guidance on opportunities, impact and risks, taking account of
technical and architectural debt. JOB QUALIFICATIONS: Essential
Skills, Abilities and Example Behavior(s)
- CUSTOMER FOCUS: Provides service excellence to internal and/or
external customers. Provides added value. Looks for ways to add
value beyond clients' immediate requests. Addresses the
unidentified, underlying and long-term client needs. Enhances
client service delivery systems and processes. Anticipates clients'
upcoming needs and concerns.
- RESULTS ORIENTATION: Focuses efforts on achieving high quality
results consistent with the organization's standards. Exceeds
standards. Defines ambitious, but realistic, personal goals and
standards. Evaluates personal progress against standards.
Undertakes significant challenges. Adjusts actions to meet and
exceed expectations. Tries new ways to get things done, while
taking steps to reduce the risks.
- TEAMWORK / COLLABORATION: Works collaboratively with others to
achieve organizational goals. Proactively assists and involves
others. Initiates collaboration with others. Assumes additional
responsibilities to facilitate the achievement of team goals. Seeks
input from other team members on matters that affect them.
- HIGH STANDARDS: Follows up on procedures, ensures high quality
output, takes action to solve quality problems or notify quality
issues as appropriate. Exceeds quality standards set by
organization. Follows all the policies and procedures for quality
set by the organization. Works at a level that consistently meets
and often exceeds quality standards set by the organization. Seeks
opportunities to improve how work is done, raising the quality of
- BUSINESS PERSPECTIVE: Uses an understanding of business issues,
processes and outcomes to enhance business performance. Makes
recommendations to improve business operations. Offers concrete
suggestions to reduce costs, improve quality or revenue for aspects
of key products or services in own area. Identifies potential new
clients for own area. Recognizes the value of all major business
areas, avoiding a "single area" bias.
- CREATIVITY AND INNOVATION: Generates viable, new approaches and
solutions. Modifies current approaches. Modifies current approach
to better meet needs. Thinks about problems from a new perspective.
Expands on the thinking or solutions proposed by others.
Demonstrates curiosity, digging for information below the surface.
- FOSTERING COMMUNICATION: Listens and communicates openly,
honestly, and respectfully with different audiences, promoting
dialogue and building consensus. Fosters two-way communication.
Recalls others' main points, taking them into account in own
communication. Checks own understanding of others' communication
(e.g., paraphrases, asks questions). Elicits comments or feedback
on what has been said. Maintains continuous, open and consistent
communication with others.
- INITIATIVE: Deals with situations and issues proactively and
persistently, seizing opportunities that arise. Addresses current
issues. Acts on issues in own area of responsibility instead of
waiting or hoping the problem will solve itself. Tries varied
approaches and solutions to resolve a problem. Persists when
significant difficulties arise.
- PROBLEM SOLVING: Identifies problems and the solutions to them.
Solves standard problems. Identifies standard problems based on a
range of factors, most of which are clear. Identifies alternate
solutions, considering applicable precedents. Identifies optimal
solutions based on weighing the advantages and disadvantages of
alternative approaches. Evaluates the effectiveness and efficiency
of solutions after implementation.
- TECHNICAL CAPABILITY: Understands and applies functional and
technical knowledge and skills to accomplish work objectives.
Keeping up to date with new development in the subject area and
continuing to enhance the skills. Applies technical knowledge and
skills in a range of typical situations, with minimal or no
guidance. Follows standard procedures, where applicable, for common
tasks. Seeks support from senior staff when encountering atypical
- SYSTEM DESIGN: Identifying and selecting system options which
are balanced and optimized and applying techniques to a variety of
system design contexts to ensure system interoperability, scale,
performance, usability, and security. Demonstrates solid knowledge
and ability, and can apply the competency, with minimal or no
guidance, in the full range of typical situations. Would require
guidance to handle novel or more complex situations. Maintains
control over the system design life cycle. Analyzes architecture
business requirements and prepares system design proposals.
Provides support for problem resolution activities. Conducts impact
analysis for proposed changes to the system. Provide system design
guidance to the team.
- SYSTEMS INTEGRATION AND PORTING: The integration and testing of
software products, components and/or subsystems and their
interfaces into existing, new or modified software and hardware
platform environments to deliver automated solutions according to
business and technical specifications. Demonstrates solid knowledge
and ability, and can apply the competency, with minimal or no
guidance, in the full range of typical situations. Would require
guidance to handle novel or more complex situations. Produces
integrated software builds using complex programming and software
modules. Configures the hardware environment, produces integration
test specifications, and conducts tests as required. Verifies that
the logical design components are consistent with integration
target architecture requirements. Carries out support and
production assurance for common systems integration problem
- INFRASTRUCTURE/PLATFORMS: Supporting the enterprise computing
infrastructure (e.g., enterprise servers, client server, storage
devices and systems, hardware and software) in the provision,
management, storage, operation, scheduling, support and maintenance
of the infrastructure. Demonstrates solid knowledge and ability,
and can apply the competency, with minimal or no guidance, in the
full range of typical situations. Would require guidance to handle
novel or more complex situations. Describes how the platform
integrates with other enterprise elements. Uses performance data
collection tools and techniques to mitigate down-time and improve
performance. Installs software and hardware on the platform. Solves
routine hardware and software problems, documenting new problems
and their solution for future reference. Uses appropriate
diagnostic tools to solve complex problems. Executes standards
without supervision, suggesting modifications to these standards.
- PROCESSES, METHODOLOGIES, AND TOOLS: The development of
expertise and the provision of advice, assistance and leadership in
processes, methodologies and tools used in any specific area of
technology by focusing on definition, management, repeatability and
measurement to ensure appropriate and effective use throughout the
organization. Demonstrates basic knowledge and ability and, with
guidance, can apply the competency in common situations that
present limited difficulties. Selects appropriate tools and
methodologies to deliver applications and systems that meet defined
organizational business needs. Works with the QA Team to contribute
to the continual improvement of QA standards and best practices.
Reviews all integration components to ensure that source code
control practices are followed. Captures functional and
nonfunctional requirements. Develops business analysis practices
and standards, as well as associated tools, templates and
techniques. Reviews and identifies modifications to existing
software development/integration process approaches. Develops new
ways to achieve process improvements. Identifies where software
process, methodologies and/or tools would increase the IT
organization capacity to contribute to meeting business needs.
Evaluates the effectiveness of development and integration
processes, methodologies and tools used in application systems
Keywords: PODS, Clearwater , Architect IV - Salesforce Solutions, Other , Clearwater, Florida
Didn't find what you're looking for? Search again!