Part -Time Claims Customer Service Representative

Company: Insurance Administrative Solutions
Location: Clearwater
Posted on: June 11, 2021

Job Description:

Insurance Administrative Solutions of Clearwater, FL is seeking to hire a part-time Claims Customer Service Representative to interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach. This customer service representative position comes with a competitive hourly wage and a typical work schedule of Monday-Thursday 11am-4pm. You can wear jeans every day of the week! If this sounds like the customer service position for you, apply today!

ABOUT INSURANCE ADMINISTRATIVE SOLUTIONS

Insurance Administrative Solutions (IAS) is a third-party provider of comprehensive administrative solutions for our clients in the insurance industry. We offer a business process outsourcing solution that helps insurers optimize administrative workload, bolster their industry expertise, leverage emerging technologies, and streamline operations. With strong industry knowledge, we deliver value to our customers by providing compassionate customer service, efficient processing, and quality results.

Here at IAS, we embrace the fact that great things are only accomplished by working as a team. We believe that all of our employees have valuable input no matter the level. Our highly collaborative team environment offers each of our employees a place where they can excel.

A DAY IN THE LIFE OF A PART TIME CLAIMS CUSTOMER SERVICE REPRESENTATIVE

• Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach.
• Provide claim status to policyholders or providers with a positive and professional approach.
• Send out refund request letters and follow-up as necessary.
• Produce correspondence to customers.
• Answer calls as required by company policy in a helpful, professional, timely manner.
• Place outgoing calls as needed to provide or obtain information.
• Document (written/on-line) all calls while in progress.
• Transfer calls to employees in other departments as required to meet customer needs.
• Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail.
• Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards.
• Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts.

QUALIFICATION:

• High School Diploma or GED equivalent
• Minimum of one (1) year related experience required. Customer Service, call center, fast-pace environment required.
• Experience in medical/insurance preferred.
• Experience with Medicare Supplement.

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this Part - Time Customer Service Representative position, complete our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

IAS is an Equal Opportunity Employer.

Keywords: Insurance Administrative Solutions, Clearwater , Part -Time Claims Customer Service Representative, Other , Clearwater, Florida