Partner Engagement Representative
Company: Tech Data Corporation
Location: Clearwater
Posted on: June 7, 2021
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Job Description:
Overview: Drives sales revenue and profitability of Microsoft Cloud Vendor
Partner lines through to increasing market share, vendor product
knowledge, special projects and outbound calling. Serves as Tech
Data's expert on the Vendor Partner's product line and assists with
order processing, returns, price list and is an escalation point
for a larger vendor team. Develops and builds a strong relationship
with the Vendor Partner and Tech Data's inside and field Sales
teams and the reseller community for vendors' products. Identifies
ways, through projects, to increase revenue, market share and
overall profitability. Owns projects from inception to completion
including reporting on successes and on ways to improve. Essential Duties & Responsibilities Required: Out bounding to resellers to increase Tech Data's market
share. Handles inbound calls from internal and external customers
assisting with any inquiries. Customer enablement through training, webinars, and vendor
support to grow the frequency and yield of current resellers.
Frequency means increasing the number of orders from each reseller.
Yield means increasing the average amount per order. Serves as an escalation resource for quick and efficient problem
resolution. Internal and external customer service for matters including
order processing, returns, vendor product information and
programs. Team and sales training and leadership activities to improve the
overall team and sales ability to help customers with vendor
line. Special projects to Improve customer experience in the areas of
usable information, order efficiencies, new markets etc. Performs additional duties as assigned. Qualifications, Required Knowledge Skills & Abilities and
Working Conditions: Education: The requirements listed below are representative of the
knowledge, skill, and/or ability required. Able to adjust readily to change and adapt as needed. Able to avoid win/loss situations and ensure productive
resolutions of conflict. Able to build solid, effective working relationships with
others. Able to constructively work under stress and pressure when faced
with high workloads and deadlines. Able to display a preference for interacting with people, being
friendly, outgoing, articulate and socially at ease. Able to express ideas clearly and convey necessary
information. Able to identify areas of risk/concern in area of
responsibility. Able to identify needs and opportunities and develop action
plans to address. Able to be attentive and foster two-way conversation. Able to
maintain a positive attitude in the face of criticism, rejection,
or failure. Able to negotiate skillfully, promote/sell ideas persuasively,
and close transactions with mutually beneficial results. Able to provide courteous, timely service when addressing
customer questions and concerns. Able to quickly learn new systems and technology. Able to
recognize and attend to important details with accuracy and
efficiency. Able to serve as a resource to others in the resolution of
complex problems and issues. Able to stay with a position or plan of action until the desired
objective is achieved. Able to use relevant computer system applications (which may
include spreadsheets, word processors, databases, etc) at a basic
level. Able to work independently with minimum supervision. Cultural Competency Requirements: Join our team to connect the world with the power of
technology! Tech Data is an equal opportunity organization. We recruit,
employ, train, compensate, and promote without regard to race,
religion, creed, color, national origin, age, gender, sexual
orientation, gender identity, marital status, disability, veteran
status, or any other basis protected by applicable federal, state
or local law.
Keywords: Tech Data Corporation, Clearwater , Partner Engagement Representative, Other , Clearwater, Florida
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