Hospitality Associate

Company: Baycare Health System, Inc
Location: Dunedin
Posted on: June 7, 2021

Job Description:

The Hospitality Associate acts as a liaison between the patient, family and nursing staff to translate a verbal food selection order into electronic tickets sent to the kitchen. The Hospitality Associate utilizes professional phone etiquette and appropriate scripting to conduct incoming calls from internal and external customers. These incoming calls consist of patient meal selections, nursing inquires, inter-departmental inquires, meal scheduling, and additional questions regarding food and nutrition department services. Follow up calls are conducted based on specific patient needs such as diet progression, interface issues between EMR and nutrition department services. In addition, the hospitality associate must have baseline computer skills and advanced knowledge of variety of diets and food selections. Utilize and process EMR diet orders and subsequently enter information in the nutrition management system.Certifications and LicensuresPreferredFood Handler

EducationRequiredHigh School or EquivalentPreferredAssociate's

ExperienceRequired1 yearRelated FieldOr1 yearCall CenterOr1 yearCustomer Service

Specific SkillsRequiredWork independentlyRequiredWork with a teamRequiredComputer skills appropriate to positionRequiredWritten and verbal communication skillsRequiredAge specific competenciesRequiredInterpersonal skillsRequiredCustomer service skillsRequiredOrganizational skillsRequiredWork with minimal supervision

Keywords: Baycare Health System, Inc, Clearwater , Hospitality Associate, Other , Dunedin, Florida