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Salesforce Administrator

Company: KnowBe4
Location: Clearwater
Posted on: June 7, 2021

Job Description:

KnowBe4, Inc. is the provider of the world's largest security awareness training and simulated phishing platform. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day. Tens of thousands of organizations worldwide use KnowBe4's platform to mobilize their end users as a last line of defense and enable them to make better security decisions, every day.

We have ranked a best place to work for women, millennials, and in technology nationwide by Fortune Magazine as well as #1 or #2 in The Tampa Bay Top Workplaces Survey for the last five years.

This position is located in Clearwater, FL and is only temporarily remote due to current COVID restrictions.*

The Salesforce Administrator will be involved with the ongoing development of our deployments. The Salesforce Administrator will be responsible for the day-to-day execution, configuration, support, maintenance, and improvement of our CRM platform.


  • Operate and administer and related services
  • Handle administrative functions including workflows, process builders, flows, dashboards, reports, and various system configurations
  • Perform installed package and integration upgrades as needed
  • Assess operational risks and propose technical solutions that will meet service expectations
  • Define and implement focused monitoring and analysis to further enhance the environment
  • Field internal requests or issues from team members; assess common challenges of users; and then devise and implement solutions, automated processes, or documented procedures
  • Develop, test, review, debug, document, enhance and integrate components to ensure that systems meet functional requirements and business needs
  • Provide ongoing maintenance of applications and systems, working with key members to complete projects and troubleshoot issues. Evaluate and follow through on issues and problems until resolved or escalated
  • Collaborate with Internal IT and InfoSec departments to ensure application performance, security and availability expectations are met
  • Collaborate with stakeholders on gathering project requirements, subsequent build, and rollout
  • Review work of the junior administrator(s), as well as the database manager(s) to ensure the quality of Salesforce, and its data

Minimum Qualifications:

  • Bachelor's Degree preferred
  • 2+ Years Experience as a Salesforce Administrator for the Sales Cloud
  • 2+ Years Experience with Database Data Management
  • Experience with Gmail and Google Docs
  • Experience with MS Office (Word and Excel)
  • Experience with web browsers (Chrome, Internet Explorer, etc.)
  • Salesforce workflow, flow, process builder, report, dashboard, and other configuration skills
  • Salesforce dataloader
  • SLDC/Copado experience a plus
  • Strong verbal and written communications
  • Excellent time management and organization skills
  • Salesforce Certified Administrator (ADM201 or ADM211), a plus

Note: An applicant assessment, background check and drug test may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

No recruitment agencies, please.

Keywords: KnowBe4, Clearwater , Salesforce Administrator, Other , Clearwater, Florida

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