Customer Service Center Specialist
Company: Baycare Health System, Inc
Posted on: June 7, 2021
BayCare is currently in search of our newest Team Member who is
passionate about providing outstanding customer service to our
community. We are looking for an individual seeking a career
opportunity with one of the largest employers within the Tampa Bay
area. Our team members focus on tomorrow by achieving personal and
professional success today.
The Remote (Work from Home) Customer Service Center Specialist
is responsible for both administrative and system marketing
support, serves as the initial point of contact for all BayCare
Health System marketing activities and physician referral efforts.
- Inbound and outbound communications via telephone, website,
email and enterprise web portals to promote service lines,
physician referrals, registrations, community events, as well as
handling direct mail inquiries and text messaging marketing
- Quickly determining the needs of the customer and
cross-marketing other services across the health care system.
- Applies comprehensive knowledge of system marketing initiatives
and the resources available while maintaining confidentiality in
- Supports BayCare Health System by handling incoming call
requests from Team Members and the community by assisting with
their need and/or directing them to the appropriate area.
- Schedules patient appointments and assists with inquiries.
- Other marketing and non-marketing related duties as
Required specific skills include:
- Active listening/verbal and written communication skills.
- bility to multi-task between systems while communicating with
the customer and documenting the account within the appropriate
- MS Office (Word, Outlook, Excel.
- Ability to handle escalated calls to resolve issues with
professionalism and patience.
- Ability to grasp operational concepts/objectives and follow
routing procedures using appropriate judgement.
- Able to type 40-45 WPM <2 errors.
Preferred specific skills include: Fluent bilingual Spanish-English
reading, writing, and speaking skills and knowledge of health care
and/or managed care industry.
Take advantage of our competitive total reward package including
benefits, paid time off, tuition reimbursement, 401k match and
additional yearly contribution, yearly performance appraisals and
team award bonus, community discounts and the chance to be part of
an amazing team and a great place to work!
Certifications and LicensuresNone Required
EducationRequiredHigh School or
ExperienceRequired2 yearsCustomer ServiceRequired2 yearsCall
CenterPreferred1 yearHealthcarePreferred1 yearManaged Care
Specific SkillsRequiredInterpersonal skillsRequiredWritten and
verbal communication skillsRequiredCritical thinking
skillsRequiredMedical terminology use and understandingRequiredWork
independentlyRequiredWork with a teamRequiredKnowledge of
regulatory standards appropriate to positionRequiredAdministrative
and clerical skillsRequiredOrganizational skillsRequiredComputer
skills appropriate to positionRequiredProblem
SolvingRequiredCustomer service skillsRequiredDetail
orientedRequiredMulti-tasking skillsRequiredTime management
skillsRequiredUtilize CPT and appropriate ICD
Keywords: Baycare Health System, Inc, Clearwater , Customer Service Center Specialist, Other , Clearwater, Florida
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