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Customer Service Center Specialist

Company: Baycare Health System, Inc
Location: Clearwater
Posted on: June 7, 2021

Job Description:

BayCare is currently in search of our newest Team Member who is passionate about providing outstanding customer service to our community. We are looking for an individual seeking a career opportunity with one of the largest employers within the Tampa Bay area. Our team members focus on tomorrow by achieving personal and professional success today.

The Remote (Work from Home) Customer Service Center Specialist is responsible for both administrative and system marketing support, serves as the initial point of contact for all BayCare Health System marketing activities and physician referral efforts. Responsibilities include:

  • Inbound and outbound communications via telephone, website, email and enterprise web portals to promote service lines, physician referrals, registrations, community events, as well as handling direct mail inquiries and text messaging marketing initiatives.
  • Quickly determining the needs of the customer and cross-marketing other services across the health care system.
  • Applies comprehensive knowledge of system marketing initiatives and the resources available while maintaining confidentiality in all interactions.
  • Supports BayCare Health System by handling incoming call requests from Team Members and the community by assisting with their need and/or directing them to the appropriate area.
  • Schedules patient appointments and assists with inquiries.
  • Other marketing and non-marketing related duties as assigned.

Required specific skills include:

  • Active listening/verbal and written communication skills.
  • bility to multi-task between systems while communicating with the customer and documenting the account within the appropriate database.
  • MS Office (Word, Outlook, Excel.
  • Ability to handle escalated calls to resolve issues with professionalism and patience.
  • Ability to grasp operational concepts/objectives and follow routing procedures using appropriate judgement.
  • Able to type 40-45 WPM <2 errors.
    Preferred specific skills include: Fluent bilingual Spanish-English reading, writing, and speaking skills and knowledge of health care and/or managed care industry.

Take advantage of our competitive total reward package including benefits, paid time off, tuition reimbursement, 401k match and additional yearly contribution, yearly performance appraisals and team award bonus, community discounts and the chance to be part of an amazing team and a great place to work!

Certifications and LicensuresNone Required

EducationRequiredHigh School or EquivalentPreferredAssociate'sRelated Field

ExperienceRequired2 yearsCustomer ServiceRequired2 yearsCall CenterPreferred1 yearHealthcarePreferred1 yearManaged Care

Specific SkillsRequiredInterpersonal skillsRequiredWritten and verbal communication skillsRequiredCritical thinking skillsRequiredMedical terminology use and understandingRequiredWork independentlyRequiredWork with a teamRequiredKnowledge of regulatory standards appropriate to positionRequiredAdministrative and clerical skillsRequiredOrganizational skillsRequiredComputer skills appropriate to positionRequiredProblem SolvingRequiredCustomer service skillsRequiredDetail orientedRequiredMulti-tasking skillsRequiredTime management skillsRequiredUtilize CPT and appropriate ICD codesPreferredBilingual

Keywords: Baycare Health System, Inc, Clearwater , Customer Service Center Specialist, Other , Clearwater, Florida

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