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Customer Communication Specialist - Morton Plant Hospital

Company: Baycare Homecare
Location: Clearwater
Posted on: May 3, 2021

Job Description:

BayCare is currently in search of our newest team member who is passionate about providing outstanding customer service to our community. We are looking for an individual seeking a career opportunity with one of the largest employers within the Tampa Bay area.The Customer Communication Specialist serves as the initial point of contact for multiple BayCare Health System hospitals via hospital switchboards. The position is responsible for:Responding promptly to internal and external customer inquiries, transferring calls to appropriate areas, working through various emergency response codes/plans, scheduling customer appointments for various procedures and/or through various departments as well as resolving issues in an appropriate and timely manner. Ensures prompt and proper contact with customer via standard scripts and procedures. Delivers world-class customer service in a high-stressed, fast-paced work environment. Team member needs to be self-motivated and have proven ability to multi-task between various systems and support service objectives. Other duties as identified/defined. Proficiency in the following modalities within 240 hours of training: Customer Service and Emergency Response. Maintains appropriate logs.Requirements:1 year of previous customer service and/or emergency response experience. Basic experience using Microsoft office or other computerized systems.BayCare offers a competitive total reward package including benefits, paid time off, tuition reimbursement, 401k match and additional yearly contribution, yearly performance appraisals and team award bonus, community discounts and the chance to be part of an amazing team and a great place to work!QualificationsCertifications and LicensuresNone RequiredEducationRequiredHigh School or EquivalentExperienceRequired1 yearReference summary for detailsSpecific SkillsRequiredWork with minimal supervisionRequiredWritten and verbal communication skillsRequiredMedical terminology use and understandingRequiredInterpersonal skillsRequiredMulti-tasking skillsRequiredOrganizational skillsRequiredComputer skills appropriate to positionRequiredCustomer service skillsRequiredAdministrative and clerical skills

Keywords: Baycare Homecare, Clearwater , Customer Communication Specialist - Morton Plant Hospital, Other , Clearwater, Florida

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