Revenue Services Specialist I
Location: Clearwater, FL
Reports to: Supervisor, Revenue Services
Calculated Hire is searching for motivated and
detail-oriented individuals to join a Fortune 150 Utilities client
of theirs in the Tampa/Clearwater, FL area. The Revenue Services
Specialist I is a position responsible for mass market
customer segment. Performs tasks necessary to comply with
regulatory requirements and SOX financial controls. It operates
under general supervision and on various work schedules to meet
customer demands. The ideal resource possess the required level of
expertise in the systems required and uses this knowledge to ensure
timely and accurate billing, payment processing and collections.
Responds to and resolves customer inquiries and complaints.
Interfaces with key internal stakeholders, including Customer
Contact Operations, Metering Services, Distribution and Customer
Responsibilities and Duties:
Performs accurate and timely billing, payment processing and
accounts receivable management for mass market residential and
commercial customer accounts.
Performs account maintenance activities for mass market
residential and commercial accounts to ensure compliance with
company policy, state and federal regulations.
Performs tasks to comply with internal financial, operational
and SOX controls for mass market customer segment.
Interacts with internal stakeholders to respond to inquiries and
handle escalated complaints for mass market residential and
High School Diploma or Equivalent
1-2 years in Revenue Cycle, Customer Service, or other industry
Ability to analyst and compare data to ensure accuracy
Demonstrated problem solving, communication, and time management
Demonstrated ability to work safely and knowledge of the
company's safety requirements
Technical Skills Needed:
Proficient within Microsoft Office Products (Outlook, Excel,
Knowledge of applicable Customer Information and related
Knowledge of applicable utility commission rules and
Ability to provide quality service to internal and external