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Support Clerk

Company: Integrity Marketing Group
Location: Clearwater
Posted on: May 3, 2021

Job Description:


Insurance Administrative Solutions (IAS) is a third-party provider of comprehensive administrative solutions for our clients in the insurance industry. We offer a business process outsourcing solution that helps insurers optimize administrative workload, bolster their industry expertise, leverage emerging technologies, and streamline operations. With strong industry knowledge, we deliver value to our customers by providing compassionate customer service, efficient processing, and quality results. Here at IAS, we embrace the fact that great things are only accomplished by working as a team. We believe that all of our employees have valuable input no matter the level. Our highly collaborative team environment offers each of our employees a place where they can excel.

JOB SUMMARY: Accurately index incoming mail, faxes and report items in an efficient and timely manner.

E SSENTIAL DUTIES & RESPONSIBILITIES (other duties may be assigned as necessary):

  • Index POS General and POS Life General work objects in AWD
  • Stop draft in admin system if necessary
  • Create additional work objects if the original request is for multiple policies
  • Index pending items and assign work to CSRs
  • Create work objects for items in the Premium folders
  • Process Claims and POS return mail including research, updates and correspondence
  • Assist in answering the IAS main line number calls and transfer them to appropriate department
  • Employee is to ask supervisors; team lead or auditors for more work if they are caught up

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Associate is required to be able to work on an independent and timely basis. Ability to focus and concentrate on the job so that work objects are accurately indexed to business area, policy number and work type. Efficiency and accuracy are important. A cooperative demeanor is a must. Honesty, as well as respect, for the company and its policies & procedures is crucial.

EDUCATION and/or EXPERIENCE REQUIRED: High school diploma or equivalent. Light clerical/office experience a plus.

Integrity Marketing Group and Insurance Administrative Solutions are equal opportunity employers.


Keywords: Integrity Marketing Group, Clearwater , Support Clerk, Other , Clearwater, Florida

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