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Front Desk Agent

Company: Winegardner & Hammons Hotel Group
Location: Clearwater Beach
Posted on: May 3, 2021

Job Description:

About UsFloridas only all-suite Marriott hotel. The Clearwater Beach Marriott Sand Key offers a special resort experience with suite accommodations overlooking Clearwater Bay. This 220 room Marriott is a home to a great team of enthusiastic, talented individuals. If you're looking for a growing career at an award-winning hotel, come see what a career with us can mean for you!DescriptionWe are looking for outgoing, customer service driven individuals to assist our guests at the front desk. The front desk agents are available to provide prompt and courteous service while checking in/out guests and assisting with any needs or requests they may have.The Front Desk Agent will: Greet customers immediately with a friendly and sincere welcome Listen to understand requests and respond with appropriate action Provide accurate information such as outlet hours and local attractions Promptly answer the phone to provide information, answer questions or pass on messages Trained in FSPMS to check in/out guests and perform other functions Understand Marriott Bonvoy membership levels and benefits Recognize Elite members Report and record all guest requests and work orders through the use of GXP Handle all chat and mobile requests through GXi Remain calm and alert especially during emergency situations and assist with guest needs or information Field any guest complaints and pass on relevant information Take ownership of any guest challenges and follow through to ensure guest satisfaction Assist in AYS, Bellman, or concierge duties when neededDue to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.Experience with FSPMS and MARSHA is preferred.Job Type: Full-timePay: From $12.25 per hourCOVID-19 considerations:All customers and employees are required to wear masks while indoors.

Keywords: Winegardner & Hammons Hotel Group, Clearwater , Front Desk Agent, Other , Clearwater Beach, Florida

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