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Customer Service Center Rep - Call Center - Countryside Cardiology

Company: BayCare Health System
Location: Safety Harbor
Posted on: May 3, 2021

Job Description:

Title: Customer Service Center Rep - Call Center - Countryside CardiologyLocation: FL-Safety Harbor-BayCare Medical Group Physician PracticeJob Number: 2010615The Customer Service Center Specialist is responsible for supporting the physician's office health care team, schedules patient appointments, assists with patient inquiries, may arrange for other procedures, laboratory and consultations with referral doctors, serves as the initial point of contact for all BayCare Health System marketing activities and physician referral efforts. Responsible for quickly determining the needs of the customer. Other marketing and non-marketing related duties as assigned. Required specific skills include: active listening/verbal and written communication skills; ability to multi-task between systems while communicating with the customer and documenting the account within appropriate database; MS Office (Word, Outlook, Excel); ability to handle escalated calls to resolve issues with professionalism and patience; ability to grasp operational concepts/objectives and follow routing procedures using appropriate judgement; able to type 40-45 WPM Qualifications:Certifications and Licensures None RequiredEducationRequired High School or EquivalentPreferred Associate's Related FieldExperiencePreferred 1 year Customer ServicePreferred 1 year Call CenterPreferred 1 year HealthcareSpecific SkillsRequired Interpersonal skillsRequired Written and verbal communication skillsRequired Critical thinking skillsRequired Medical terminology use and understandingRequired Work independentlyRequired Work with a teamRequired Knowledge of regulatory standards appropriate to positionRequired Administrative and clerical skillsRequired Organizational skillsRequired Computer skills appropriate to positionRequired Problem SolvingRequired Customer service skillsRequired Detail orientedRequired Multi-tasking skillsRequired Time management skillsPreferred Utilize CPT and appropriate ICD codesPreferred BilingualSchedule: Monday, Tuesday, Wednesday, Thursday, FridayShift: DaysShift Hours: 8:00 AM - 5:00 PMWeekend Work: NoneOn Call: NoEmployment Status: ACTIVE FULL TIMEEqual Opportunity Employer Veterans/Disabled

Keywords: BayCare Health System, Clearwater , Customer Service Center Rep - Call Center - Countryside Cardiology, Other , Safety Harbor, Florida

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